My service adviser experience was beyond pleasant. I want all appts to be scheduled by Jonathan. My suv was purchased at your store 11 12 2019. My suv is still beeping daily after being off now for one hour and while driving. To tell me it's letting me know the car is on is not acceptable. A mgr should look into this matter. I can't be the only one who has had this problem. I am dissatisfied with the outcome it's nerve recking to hear this beeping while driving.
1/22/2020
Tanisha H. VERIFIED CUSTOMER
I will never bring my car or recommend Nissan of Cerritos to anyone. You have the worst customer service
1/22/2020
Gary Duane. VERIFIED CUSTOMER
Tony is the man????
1/22/2020
Oladunni A. VERIFIED CUSTOMER
Smooth and punctual service experience with Tony Fears.
1/22/2020
Elvia T. VERIFIED CUSTOMER
Excellent customer service, thank you!
1/22/2020
LANA N. VERIFIED CUSTOMER
Tony is always friendly and courteous and keep his customers updated with conditions that need attention. I am very pleased with his customer service
1/22/2020
Jennifer . VERIFIED CUSTOMER
Really disappointed and dissatisfied with today’s service. When I received-the call from your dealer to offer me the oil change I was told a price and when I arrived at the dealer I was being charge something completely different price.
Kenneth Vasquez was the person that was supposed to be helping me, he was rude, not helpful or cordial at all, he didn't even want to give me the complementary Uber ride I was promise at the time I made the appointment. He also told me that if I was provided with a complementary ride to work I would have to find a way to get back to dealer to pick up my car. Due to all these I decided not to leave my car for service I was given a false price and I received a horrible customer service. I know we’re not a regular customer but we do bring our car for oil changes. Definitely not coming back to you guys in the future! I hope this comment is read and taken into consideration for the good of your dealership. My experience will be posted on yelp for other people to be aware of the type of employee Kenneth Vasquez is.
1/22/2020
Maribel V. VERIFIED CUSTOMER
Everything was explained well, very satisfied with the service on my Altima.
1/22/2020
WINIFRED F. VERIFIED CUSTOMER
Jonathan was the best I’ve had so far at Cerritos. The wait was too long as usually , however Jonathan made the extremely long wait Bearable. I hope I get him the next time I return your visit.!
1/22/2020
EVANGELINA S. VERIFIED CUSTOMER
Excellent customer service
1/21/2020
Gayle M. VERIFIED CUSTOMER
So far so good.
1/21/2020
RUDY D. VERIFIED CUSTOMER
Awesome service thanks
1/21/2020
Ana G. VERIFIED CUSTOMER
Jonathan was so polite and caring. Thank you, Jonathan. You truly care about your customers.
1/21/2020
CAROL L. VERIFIED CUSTOMER
None, everything was great
1/21/2020
Denise R. VERIFIED CUSTOMER
Carlos was great!
The wait time was too long for an oil change, which I know is beyond his control.
1/20/2020
Michael P. VERIFIED CUSTOMER
Tony was awesome. Thanks for the help.
1/20/2020
Kendahl M. VERIFIED CUSTOMER
Awesome
1/20/2020
Maria A. VERIFIED CUSTOMER
Exelente servicio! Jonathan es una persona muy amable y tiene mucho conocimiento de su trabajo