I arrived at the dealership without an appointment because I had a flat tire. i recently purchased my tires at Cerritos Nissan about 4 months ago.
I was waiting around the front desk to see who can help me .
Eric was the only one that asked if I needed help. Even though Eric was helping another customer, he still made an effort to ask if I needed help. All the other reps were busy on the phone or helping other customers . Eric was able to help me with my tire claim and he even gave me his business card to follow up. Not only did he get the claim approved , Eric was able to squeeze me in on my next available day to bring the car to get my tire replaced. The service was quicker than expected and I appreciate his good customer service and his prompt response.
1/12/2021
Insook Uhm. VERIFIED CUSTOMER
Manager Peter and Paloma are great people for the clients. I give them 5 stars.
Thanks for your service
1/12/2021
Margarita T. VERIFIED CUSTOMER
Excelente atención
1/12/2021
Edwin C. VERIFIED CUSTOMER
The experience with Eric Adamson is truly exceptional. He is very professional. He knows his job very well and he always helping his clients. Outstanding job.
1/12/2021
Leticia B. VERIFIED CUSTOMER
Thank You Eric Adamson!
1/11/2021
Alfonso L. VERIFIED CUSTOMER
Eric has always been very helpful and I trust him.
1/11/2021
Raquel V. VERIFIED CUSTOMER
I was very Happy with Eric Adamson’s help he did all he could to help me with my service. I really appreciate it and will definitely be going back to Cerritos Nissan anytime I need any work done on my car.
1/10/2021
Randall H. VERIFIED CUSTOMER
Eric Adamson always takes good care of my truck
1/10/2021
Laura C. VERIFIED CUSTOMER
Ivann has amazing customer service skills!!! It’s always a pleasure to be serviced by him as he really takes the time to talk to customers, explaining the maintenance process and following up as needed. Exceptional service by Ivann.
1/10/2021
Misoon K. VERIFIED CUSTOMER
Thank you, Tony!
1/10/2021
Cassi R. VERIFIED CUSTOMER
was told it would take 2-3 hours to get my car serviced, ended up taking almost 3 and a half. originally went in to get my oil changed and basic maintenance then ended up leaving $300 later, he explained to me that i needed to get this done by 30,000 miles but i had not reached it yet i was only at 28,000. major miscommunication between both of us.
1/10/2021
ALEXANDRA B. VERIFIED CUSTOMER
Really fast And excellent service
1/10/2021
Melissa R. VERIFIED CUSTOMER
Mr. Guillén was very helpful. He explained everything thoroughly.
1/10/2021
Wendell L. VERIFIED CUSTOMER
Very thorough and knowledgable.
Excellent customer service.
1/10/2021
MICHAEL A. VERIFIED CUSTOMER
Eric made sure to keep me up to date with the completion timeframe and promptly had it ready for pickup upon completion! We look forward to working with Eric again as well as Cerritos Nissan’s service department.
1/9/2021
Tiffany B. VERIFIED CUSTOMER
Tony Fears was very polite and professional making sure that he had answered all of my concerns and delivered great service
1/9/2021
Esmeralda C. VERIFIED CUSTOMER
Eric Adamson is always in the know, attentive and always on time, he's very honest.
1/9/2021
ANNIE E. VERIFIED CUSTOMER
As I entered my Rogue, after it’s been serviced, I was so happy at the results of the zaktek, I f lt like we were driving off in a brand new vehicle!! Great Job Brian!!