This is the email I sent the manager the day of my service
Hi John,
I was in your service department today for recall work on my 2012 Versa. Needless to write, I won’t be bringing my vehicle back to this location in the future. My car was here 7 hours and not completed as promised keeping me from a very important commitment I had tonight. I understand that “things take time”, “the computer is slow today”, and “we’re doing the best we can”. These phrases are not only patronizing but also do not ever help any situation. Further, if I ask a service advisor “what do we do about this”, I am certain the response should never be “what do you want me to do? Since I couldn’t know anything about the organizational workings of a car dealership how is the customer to answer that question? I could have brought it in tomorrow (Sunday) had I been told it would not be done on time. Which was vague to begin with and all along the entire process. Regardless, I’ll take my vehicle elsewhere in the future.
Thank you for your time
1/30/2022
ANDRE C. VERIFIED CUSTOMER
He is very accommodating and he explained the information very well.
Highly recommended.
1/30/2022
Lashawn P. VERIFIED CUSTOMER
Tony always deliver great customer service and make sure my vehicles are running as they should. He also gets me in appointment asap. Thanks Tony!
1/29/2022
Sandra C. VERIFIED CUSTOMER
Tony is helpful every time I come in with our cars. Great communication.
1/29/2022
Jocelynn A. VERIFIED CUSTOMER
Months of issues and was never fixed , until I spoke to management then my issues were solved in a couple of hours
1/29/2022
Manolito Q. VERIFIED CUSTOMER
Jaime is the best. Always attentive and provides the best customer service.
1/29/2022
Christa J. VERIFIED CUSTOMER
Tony is the only person I trust my cats with. Been getting my cars serviced here for over a decade and Tony’s service and kindness is the reason I will continue to trust only him.
1/29/2022
JOHN G. VERIFIED CUSTOMER
Eric was awesome
1/28/2022
Natalia M. VERIFIED CUSTOMER
I would like to know when my car will be ready. I have a rental until February 7th.
1/28/2022
David H. VERIFIED CUSTOMER
Tony is awesome! This service took much longer than expected due to multiple issues with wrong parts sent by the warehouse. Tony kept me informed as the situation played out. It was Tony’s day off when the service was finally completed. He came in on his day off to complete the ticket so I could pickup my vehicle. The parts warehouse is hurting the reputation of this service department but Tony made it right. Thank you Tony!
1/28/2022
Edward V. VERIFIED CUSTOMER
Jacob was very helpful thank you so much
1/28/2022
JONATHAN W. VERIFIED CUSTOMER
Eric was super nice and helpful
1/28/2022
Silvia Consuelo. VERIFIED CUSTOMER
Excelent service, thank you
1/28/2022
Edmund . VERIFIED CUSTOMER
I can always expect to receive exceptional service from Jamie in service
1/28/2022
Maria C. VERIFIED CUSTOMER
He’s very good
1/28/2022
Georgia W. VERIFIED CUSTOMER
Just the long wait but the service was great!
1/28/2022
Diamond W. VERIFIED CUSTOMER
Jacob was awesome, he was reassuring during the entire process of my car being serviced. I really appreciate his professionalism, especially as a women, sometimes it feel like people want to get over on you but Jacob explained to me perfectly. I will be back for my next service ! Thanks Jacob
- Diamond ????
1/28/2022
Angelita M. VERIFIED CUSTOMER
Great service
1/28/2022
Myrna F. VERIFIED CUSTOMER
Excelente tratar con Brian
1/27/2022
Nidia G. VERIFIED CUSTOMER
Eric Adamson has been a great help with my experience with Nissan...his customer service is excellent. He is a friendly person and very informative with procedures that are being done to my car