I always appreciate It when bringing in my car and working with Steve Martinez. Very nice person
6/19/2018
Angel R. VERIFIED CUSTOMER
Steven did an excellent job. It was quick and easy. He gave me an approximate time for the completion of the service and it was completed before the time he stated. Very satisfied
6/19/2018
Ahmad A. VERIFIED CUSTOMER
She was very professional and did everything that needed to be done.
6/18/2018
Ventura Y. VERIFIED CUSTOMER
They were very nice at profession
6/18/2018
Alana P. VERIFIED CUSTOMER
Steve was awesome! I came in after having a bad week and now having to spend $600 for a simple mistake...Steve was very sweet and considerate through his interactions with me! I appreciate that! Sometimes it's just the little things that make ALL the difference! Thank you Steve
6/17/2018
Laurie F. VERIFIED CUSTOMER
I had a recall on my car and took it in several months ago. Ford said I would have to bring it back because it was a 2 part job. You said you would contact me when the parts came in. I never received a phone call. We finally made an appointment which was scheduled for last Wednesday. I get a phone call that the car wasn't going to be looked at until Friday morning and it still was not finished until 3:30 Friday afternoon on a job that we were told was only supposed to take 2 hours. My car wasn't even washed considering I was inconvenienced for 3 days without a car. This is the first time and last time we will ever buy a Ford. My best friend and I bought our Ford's together on the same day and we both had problems with the backup camera only 3 years in to having the car. Of course it was already out of warranty. I am completely frustrated with your poor customer service. Never again will we buy another.
6/17/2018
Donald L. VERIFIED CUSTOMER
Eric was on top of everything and his customer service was too notch. He made having car trouble seem not so bad.
6/17/2018
Jose C. VERIFIED CUSTOMER
Kim Hawkins was great. I went in to get the first oil change on my 2018 f150. Got it back with damage to the left rear door. Kim took care of the problem. She offered very good customer service and kept me informed of the progress of my vehicle. I gave an unsatisfactory entry because, even though her service was excellent, the mechanics and porter’s service was far from satisfactory. I am hesitant to go back to Ford of Upland because of the damage caused to my vehicle. But Kim’s service was outstanding, and as far as I’m concerned she did a great job under the circumstances she found herself in regarding my vehicle. She really made me feel like everything was under control.
6/16/2018
Robert B. VERIFIED CUSTOMER
:Kim did an excellent job of keeping me apprised as to how things were going. ;she was very personable a;nd professional.
6/15/2018
K VERIFIED CUSTOMER
Robert was very, helpful, courteous and professional.
6/15/2018
Jodie L. VERIFIED CUSTOMER
I was met with courteous and helpful employees. Work was done on time.
6/15/2018
Sally I. VERIFIED CUSTOMER
No additional comments
6/15/2018
THANE D. VERIFIED CUSTOMER
I did ask for my car to be washed and instruction on how to sync the car to my home wifi, but they were slamming busy that they forgot. Totally understandable.
6/15/2018
Jason S. VERIFIED CUSTOMER
I came in with 3 Issues. I left with only 1 issue being fixed. My steering wheel still creeks and cracks when you turn it and the sales representative blamed me for my door jam rubbing.
6/15/2018
Diana P. VERIFIED CUSTOMER
Steven was extremely friendly and helpful!
6/14/2018
Ron M. VERIFIED CUSTOMER
We had an emergency repair come up for our flex just before leaving town. The fine folks at Ford of upland ordered the part and had us on the road in no time! They’re lifesavers
6/14/2018
Akshay C. VERIFIED CUSTOMER
Great job
6/13/2018
Ruth B. VERIFIED CUSTOMER
Always a pleasure getting superior service at Ford of Upland.