Lindsay Volvo Cars of Alexandria Auto Repair Service Center

Thank you Tim for taking care of me and my car. Service has been outstanding and i feel safer in my car knowing that someone that geniunely cares about the customer. Awesome job!!!

Took my car in at appt time. Informed me every step of the way of the progress, gave a complimentary wash and had a clean, sanitary waiting area.

Tim was great.

Miguel was great! Wonderful communication and he couldn't have provided better service. Thank you Miguel!!!

Tim was amazing! He’s absolutely a gem within the Lindsay Volvo family. He was prompt, friendly, and on top of everything.

The works was done very quickly without any issues. We appreciate the help!

Super helpful and very understanding.

Excellent customer experience

Job well done!

Great service

Your team did a great job and was courteous in doing it. I’ll be happy to respond to the Volvo survey. One question: our battery was replaced but the car still tells me that the auto-start-stop system is unavailable. Is this normal for the immediate post-battery installation period or is there something that needs to be looked at? Thanks again, RICHARD P

Prompt friendly service.

Very professional.

Absolutely! It was a very nice experience and I will consider purchasing my next Volvo from Linsey.

Everything was great except for our loaner vehicle was so smoky that we coughed and eyes watered. Just wanted to let you know that.

Tim was very polite and responsive.

Miguel always treats me well when I come to the dealership! He is a true professional!

Tim Brown really goes the extra mile to make sure that my car is serviced properly and I’m informed at all times. I really appreciate the responsiveness and thank the Lindsay Volvo service team for all they do Pete K - Washington DC.

Tim was fantastic. He always kept me up to date on the status of my car and was great at letting me know how long things would take and setting me up so I could go along with my day while my car was being serviced without being inconvenienced.

No need to contact me. Just an FYI. I called a month ago to make an appointment for an oil/filter change and make sure the tires were "over-inflated" for winter driving/cold weather. Pretty basic stuff. where things differ is that I would think if one made an appointment for what is a pretty simple service a month ago, one would obviously be WAITING at the service center for the work to be performed. If it were a major job, with diagnostics, road testing, etc.. I could see where "leaving the vehicle" would be the safe plan. Thus I called about a month ago for an appointment, and when I arrived, there was an issue as the "computer" had me scheduled for "drop off and return later". Not much of an issue there either, save that the last time I did that, I waited at Braddock Road metro for about 2 hours for a "shuttle ride", but none came. Ended up walking from Braddock to your location. No loss, as it's not on the other side of the country, but still a tiny bit annoying. Hence why I was not too eager to go down that road (on foot) again with the "drop off and return". Thankfully, the nice people at the service center managed to "squeeze me in" and I gather all went well with the service. As the blame usually falls on the customer in these matters, it is the customer's responsibility to anticipate issues like this and plan accordingly. NOW that I know what can go wrong, it is a simple matter to re-confirm that i would be "waiting" and to re-confirm the approx time that said service would take (assuming no issues found, etc). :)