McGrath Honda of Elgin Auto Repair Service

I had a remote starter installed. When I picked up my car they just pulled it forward and said have a nice day. I was given no instruction as to how the remote start works nor was I given any documentation or pamphlet on it at all. When I asked my service advisor about it All he said was a third-party installs it so he doesn’t know anything about it. I went to the sales manager and was told the same thing. I asked him to have the company that installed it contact me for direction on how to use it. I had to call the sales manager back myself because he did not call me on Monday as he stated he would. When I called back he said somebody from the third-party installation company would be calling me tomorrow. In my opinion the sick the service people should have made sure that they had documentation from the third-party installer before the third-party installer left your premises. Additionally it’s also my opinion if you sell something at your dealership you should be able to tell your customer how it works. Because if the customer is dissatisfied the third-party vendor is not gonna lose a customer McGrath is going to lose a customer over it. As it stands right now I am waiting to see what happens tomorrow as far as that third-party calling me back

My tire light is on after service appt

Dropped car off initially for a code that appeared on dashboard. Took in and work on improper securement of cap from other shop dine and key made. However, the code was never addressed. Daughter had to take back on Tuesday to have code addressed .

I had a wonderful experience during my visit. Keep up this customer service experience. Thanks again.

Luis was knowledgeable and trustworthy.

Jerry was very knowledgeable and considerate.

The process was a success. Dealer kept me updated throughout repairs with phone convetdations and text messages.

Excellent service. I specifically pick Jerry as his experience and knowledge are invaluable in keeping my car in working order.

Martin was great! Professional and very courteous.

I have been satisfied and impressed by the service and efficiency at The dealership.

No refill windshield! Don’t know the mileage for the next time oil change!?

Luis did an exceptional job. Very kind and helpful. He represents McGrath very well!

Guillermo did a great job. I did not make an appointment for the service I needed done, as I usually do. The job was a minor one, ( my rear license plate bolts were seized preventing me from putting my new plate on). Guillermo got the work completed for me in less than an hour. I was very happy with the completed job. He was professional and courteous. Nice job. I will continue bringing my Ridgeline to McGrath for my future maintenance needs.

Mr Nunez is an excellent representative of McGrath Honda. He is very personable, and I was fortunate to have him take care of servicing my auto. Thank you, Martin, for your assistance. Norma N

I feel the service I received was exceptional.

Luis was on top of everything and was willing to help me out since the moment I got there! Very nice, caring guy. Highly recommend.

Great job on the service. I just with they didn’t move my driver side seat every time.

Monika was wonderful to work with and she made me feel completely taken care of. She goes out of her way to make sure you are getting the service that you need and made me feel welcome and warm. I've had good experiences with your staff but I will say working with Monika stands out amongst my experiences over the years.

He did a great job! Thoroughly answered all of my questions. He also made sure to have the car washed.

Always happy with the service