David did a fantastic job taking care of my service needs. He went above and beyond making sure all my services were taken care of. You are lucky to have such a fine young man working hard for your business. He also cared about getting things done in a timely manner so that I was not having to wait around for my loaner truck. I also appreciate that he was able to have the dings in my truck removed. Thank you David and thank you McGrath.
1/31/2024
Maryann G. VERIFIED CUSTOMER
Great service!
1/30/2024
Joseph V. VERIFIED CUSTOMER
Bryan was very personable and helpful but this is the third attempt to fix the problem with the window trim and it is still not fixed very frustrating also the mechanic I think his name was Oscar sent me a detailed video of the problem that I appreciated
1/30/2024
Adrian C. VERIFIED CUSTOMER
As usual, the service provided at McGrath was exceptional. The service provided by Erin, TJ, and Jake (I think that was his name) exceeded my expectations, which were pretty high to begin with.
I will be back, soon.????????????
1/30/2024
Robert D. VERIFIED CUSTOMER
Fist visit for me at the new location. New procedure. Receiving a video of the results of the his diagnostic from Bryan was nice but I am hard of hearing, which made it difficult to understand his dialogue due to the radio playing in the garage.
Not his fault I’m sure. It’s probably on for all to hear and makes their days more enjoyable. Maybe turn it down or off while filming.
1/30/2024
Anne G. VERIFIED CUSTOMER
Very satisfied….pleasant and knowledgeable young man!
1/30/2024
Suzette T. VERIFIED CUSTOMER
He kept me completely updated.
1/30/2024
Samip M. VERIFIED CUSTOMER
Zach is a rock star! He’s easy to work with, listens to every concern, and extremely knowledgeable. I enjoyed working with him so much I took his business card, and want to work with him exclusively when serving my vehicle.
1/30/2024
Jeffrey G. VERIFIED CUSTOMER
He answered questions i had correctly.
1/30/2024
Enrique M. VERIFIED CUSTOMER
It was a great experience
1/30/2024
Matthew B. VERIFIED CUSTOMER
I made an appointment a week in advance of my routine maintenance, which included an oil change and tire rotation, and the service took over 2.5 hours to complete. When I arrived, I was told it would take 90 minutes, when my time reach that point, the agent came out and told me it would only be about 7-10 minutes longer. He proceeded to tell me this three more times.
After about 2 hours, I found CJ the service manager, who was able to discover that the appointment setting technology changed the car setting to a different car, which required them to go out and get the correct filter from a different location. Had this been communicated to me earlier, I could have arranged a ride or a pickup while the car was serviced. Being told 7-10 minutes periodically for over an hour is very frustrating.
I would suggest giving customers some sort of idea how long service might take, before they arrive, would really help set better expectations. Open communication and transparency would also go a long way.
1/30/2024
Joyce H. VERIFIED CUSTOMER
Daniel went on and above to make my service experience a pleasant experience
1/30/2024
Lisa B. VERIFIED CUSTOMER
Excellent customer service from start to finish! Quite impressed!
1/30/2024
Victor . VERIFIED CUSTOMER
Zachary did such an amazing job explaining what was happening and what was detailed about our visit! He made us feel at home, and made sure every concern we had was addressed and taken care off!
1/30/2024
Arti P. VERIFIED CUSTOMER
Erin is above and beyond. She should be recognized by the upper management for what she does as an employee.
Again, thank you so much
1/30/2024
Rebecca S. VERIFIED CUSTOMER
I had an appointment at 1pm. I arrived at that time. I was not helped and checked in till almost 20 minutes later. This was after multiple people walked past me and my car. I was told my car service would take about an hour. However, It was after 3pm by the time I left. The girl checking me in was very polite and apologized. However, it was evident she was also overwhelmed and under staffed. In the future had I been aware of the lack of service, i would have cancelled my appointment and come at a less busy time.
1/30/2024
Daniel P. VERIFIED CUSTOMER
He explained everything amazing and was incredibly knowledgeable and helpful !!
1/30/2024
Kip W. VERIFIED CUSTOMER
I came for a B 1 3 service on my 2017 Ridgeline with 128,000 miles. The best vehicle I have ever owned so I want to take good care of it. I expected $250 or $500 worth of service but during the visit I got a text listing other things that were needed or soon would be. I did not like the idea that my visit was turning into $1,400 in service but reviewing the items with Erin eased my discomfort and she explained each item and why each was important to the health and long life of my Ridgeline. Erin is EXCELLENT
1/30/2024
John K. VERIFIED CUSTOMER
Quinton did a nice job of explaining the timeline for service and establishing expectations which were met.
1/29/2024
Gary K. VERIFIED CUSTOMER
Erin was enthusiastic and very professional. She explained my cars issue very thoroughly and was timely in her responses to my queries. I would highly recommend Erin highly to friends and associates!