CJ Nemec did a wonderful job of keeping me posted as to the needs and progress of my vehicle. He was pleasant and courteous. A job well done.
8/3/2018
Conrad M. VERIFIED CUSTOMER
Fast prompt service, keep it up, thank you!
8/3/2018
Edward L. VERIFIED CUSTOMER
Customer service from Brandon was top notch. In a scale of 1 to 10, 10 being excellent, he certainly gets a 10.
8/2/2018
Leonard R. VERIFIED CUSTOMER
I will continue to bring my Ridgeline back to McGrath for excellent service!
8/2/2018
Rafael . VERIFIED CUSTOMER
Everything was perfect.
8/2/2018
Dennis P. VERIFIED CUSTOMER
No more st this time
8/2/2018
James H. VERIFIED CUSTOMER
We appreciated the loaner car & tow!
8/1/2018
Mario D. VERIFIED CUSTOMER
Good job
8/1/2018
Nancy F. VERIFIED CUSTOMER
I cannot express my complete satisfaction with the service I received from CJ. Long story short, after two vehicles (2003 Accord & 2005 CRV) from McGrath, my work made it difficult to drive 25 miles to St. Charles. I missed the service at McGrath so once retired, I can return. The people are new but I see the same excellent quality in CJ that I received in the past. Excellent people make an excellent company.
8/1/2018
Solveig . VERIFIED CUSTOMER
Everything was excellent
7/30/2018
John S. VERIFIED CUSTOMER
Everything was great. Very helpful
7/29/2018
Mark H. VERIFIED CUSTOMER
John was outstanding!!!McGrath Honda of St. Charles should be proud to have John Paplaczyk on the team...
7/29/2018
Rob N. VERIFIED CUSTOMER
Quick service
7/29/2018
William S. VERIFIED CUSTOMER
Not up to par?
7/29/2018
Thomas K. VERIFIED CUSTOMER
Service was explained and taken care of and we ll be back for more service soon.
7/29/2018
Anne K. VERIFIED CUSTOMER
I brought my car in at 9:00am for a 9:30 am oil change appointment. Sat waiting for someone to open the garage door. When no one did after 5 minutes went in, John told me I needed to be in the line for the other door. He followed me out and switched the sign from line up on either side to exit on the side I'd been waiting. I sid I'd be back by noon for the car. Arrived at 11:45 and had to wait another 15 minutes for the paperwork. (Assumed an oil change would only take an hour, guess I got shifted to the back of the line for saying that). The woman who came in after me had to wait for her paperwork, and she had been called to pick it up 1/2 hr before. No one had called me though the car was done and parked on the lot when I arrived at 11:45. I remember when I could drop in for an oil change and be in and out in an hour with no appointment.
7/29/2018
John C. VERIFIED CUSTOMER
I have brought 2 of my vehicles there in the past month, both of which I purchased there. It took almost 1.5 hours to get an oil change on the Accord, and 1 hr 50 min to change thevpil and cabin filter on the Odyssey. My appointment was for 7:15 on a Saturday mornin-one of the first appointments. Why have appointments when first in the morning you can't get in and out in 30 minutes or less. I'm considering taking my vehicles elsewhere if the most basic procedures can't be accomplished more quickly. I've been going there 13 years, and this waiting has increased in the past few years.
7/29/2018
Michael J. VERIFIED CUSTOMER
Very positive, made sure I knew what had been done. Extra thorough
7/29/2018
Joseph L. VERIFIED CUSTOMER
Excellent.
7/29/2018
Andrew M. VERIFIED CUSTOMER
Some things require a little further attention. As always I am quite pleased with the service at McGrath.