Fast, friendly, and efficient! My best experience at a car dealership ever!!
3/12/2021
Victor V. VERIFIED CUSTOMER
Service Advisor Alan has always explained and answered all my questions on the repairs on my vehicle. From the time he makes eye contact with me and greets me by name and asked how can he help me that day. Supreme customer service.
3/11/2021
Juve G. VERIFIED CUSTOMER
Professional didn't make it awkward and explained about my pass rewards
3/11/2021
Jennifer L. VERIFIED CUSTOMER
Thomas was able to get my car fixed in under a day! Thank you
3/11/2021
Steven C. VERIFIED CUSTOMER
I am happy with Javiers work.
I am
Not hsppy with the steering wheel vibrating when driving 55-60mph on freeway
They rotated the tires but i dont think that should make the steering worse
3/11/2021
Fabian G. VERIFIED CUSTOMER
Very satisfied with the service . Sales men are very helpful and always reach out to answer any questions that I have about my truck .. 5/5??
3/11/2021
Ginny T. VERIFIED CUSTOMER
Everyone was so nice. Service was quick and.
3/10/2021
Levon T. VERIFIED CUSTOMER
Excellent customer service and customer care. Thanks for getting me back on the road
3/10/2021
Alex S. VERIFIED CUSTOMER
I sat at the dealership for 2 hours for service and then sat in traffic unaware there was an issue with the balancing of the tire causing the steering and whole truck to vibrate violently after reaching speeds of 60 mph. I then had to drive back in traffic in order to have the issue addressed. I arrived back at 5pm and the truck wasn’t taken into the shop until 5:30 and then spent another hour for the work to be done. I cancelled dinner plans and was completely inconvenienced and then Thomas had the nerve to tell me it’s normally $60 bucks to balance the tires. Why in the hell would you even mention that? My truck drove perfectly before. There is still vibration in the steering at 65mph so I will now have to get it balanced YET again. I will not be bringing it back to Raceway Ford. Maybe use another mechanic then the first time around. I didn’t even get a simple apology for the inconvenience.
3/9/2021
Kimberly A. VERIFIED CUSTOMER
They check everything on my truck.
3/9/2021
Jeffery P. VERIFIED CUSTOMER
Thomas has always been very helpful since he started helping me. He is very thorough and always explains what I’m going to need to get done to my car.
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3/9/2021
Gwendolyn S. VERIFIED CUSTOMER
They always do an amazing job and I’m in and out
3/9/2021
Angel A. VERIFIED CUSTOMER
Great customer service, explained everything that needs to be done to my car. Very professional
3/7/2021
Chrisopher C. VERIFIED CUSTOMER
Thorough and great attention to detail
3/7/2021
Eric R. VERIFIED CUSTOMER
In and out fast. Answered all my questions.
3/7/2021
Nino S. VERIFIED CUSTOMER
Mike is a great manager in ensuring his customers are taken care off regardless of staff being down due to some out sick handled all customers as I waited equally with respect no matter the situation
3/6/2021
Mark C. VERIFIED CUSTOMER
Quick turnaround, easy appointment booking when I called (may want to tighten up the online requesting process, but Luis fixed everything when I called). Staff was knowledgeable, waiting area was clean and well spread out. Got some work done and made it to the office on time.
3/6/2021
Broderick D. VERIFIED CUSTOMER
Very timely
3/6/2021
Diane R. VERIFIED CUSTOMER
Excellent communication
3/6/2021
Betty M. VERIFIED CUSTOMER
Was a walking customer to get my oil changed today. Took care of me in a minimal amount of time. I appreciate that kind of customer service