Alan was very helpful in getting my recall taken care of. He was very good about calling me and letting me know the status of the repair. I’m very pleased with the service.
11/3/2022
Jeremy M. VERIFIED CUSTOMER
Great customer service. Well spoken and friendly.
11/2/2022
Rafael T. VERIFIED CUSTOMER
I showed him a coupon for $71.95 for an oil change a total discount of $18 from the original quote of $89.95 but all he did was discount $15 from the taxed total. If you’re going to honor a coupon at least do it right. Ended up paying $82.81 over $10 more than the “discounted” price.
And on top of all that there was 4 techs standing around talking. Took them a while to just open the hood. You would imagine they would want to get a customer out fast when they’re not busy especially when you can see them on the tv.
Overall a bad first time experience. Usually don’t ever leave bad reviews but this is easily preventable and will avoid further issues in the future. So if anyone cares even a little there will be a change. Thank you
11/1/2022
Mike W. VERIFIED CUSTOMER
We picked up the care today & the brakes aren’t right. The pedal almost goes to the mat and it makes a noise. In addition we were charged $171. & change for a RECALL item. We were quoted $1400 & change for the master brake, a battery & a back up light. We were charged over $1600.00 & change. I texted Lucas to please call me at 3:00 pm. I have not heard from him. Prior to today, Lucas was great. We will bring the car back tomorrow to find out what’s not right & get a refund for the Recall item. Regards, Marian Woodard
11/1/2022
Michael L. VERIFIED CUSTOMER
Just hope it's fixed
11/1/2022
Karla G. VERIFIED CUSTOMER
He’s a wonderful guy to work with always keeps me informed.
11/1/2022
Cristian A. VERIFIED CUSTOMER
Thomas was of great help
11/1/2022
Michael D. VERIFIED CUSTOMER
Good friendly service.
11/1/2022
Staphany M. VERIFIED CUSTOMER
Told us we were covered for tire warranty and windshield but we were miss lead Edwin toboda sold us new car but lied about our coverage very Disappointed we are returning customers we are about three cars from you guys already
11/1/2022
Yolanda A. VERIFIED CUSTOMER
I always have the best service with the best team at Raceway Ford I have been to other Fords but nothing compares awesome job guys you are the best
11/1/2022
Vanessa C. VERIFIED CUSTOMER
Quick and easy I was in and out in a timely manner.
10/29/2022
Kameron T. VERIFIED CUSTOMER
No urgency to help me get a rental. Communication was bad.
10/29/2022
Susan W. VERIFIED CUSTOMER
Thomas as always was the upmost professional when it comes to the care we have come to expect from Raceway Ford. He keeps us informed on the needed repairs and the te needed to complete the repairs. He is always willing to answer any question we have. Always a pleasure to have our vehicles serviced at Raceway
5 Stars for Thomas.
10/28/2022
Ivan V. VERIFIED CUSTOMER
thanks javier, always helping me
10/28/2022
Brian B. VERIFIED CUSTOMER
Lucas was phenomenal! He was able to diagnose the issue and ensure the repairs were completed correctly! The fact that he kept me updated on all facets of the repair shows his expertise! And considering we were under added pressure because of relocation, Lucas made sure my F150 was completed in time. Definitely the absolute best! Thank you so much Lucas!
10/28/2022
Tom S. VERIFIED CUSTOMER
Alan was outstanding. He kept me updated on the progress of repairs and timetable for completion.
The only negative of the whole experience had nothing to do with Alan. No one thanked me for my business at pickup. After dropping $700, it would have been nice to be appreciated rather than just being part of another transaction.