I arrived fifteen minutes ahead of my scheduled appointment and still had to wait 30 minutes to be checked in. My oil change service took over an hour to complete. When I was finished my service advisor ignored my request NOT to pull my car into the service drive for my departure. There was no need for him to disregard my directive even in the pouring rain. The customer service has declined more than can be explained by the COVID restrictions currently in place.
1/3/2021
Sherry S. VERIFIED CUSTOMER
I was hoping my Honda gets washed or vacuumed atleast.
1/3/2021
Robert C. VERIFIED CUSTOMER
when I picked up my car, the service guy told me that I would be needing the 75K mile service soon and it was marked yellow on service sheet. I told him I had just done the 60K in October so I shouldn't need that done. Then he said I needed the coolant service and it was marked red on paper. I then told him we also had done that in Oct to which he said "oh yes I see that-nevermind" The paperwork said coolant levels were low. Since I had just done that in Oct, the levels should have been good. I really don't trust anything your technicians mark on paperwork anymore. I really feel you're trying to upsell when people don't even need the service
1/3/2021
Recto D. VERIFIED CUSTOMER
Good customer service
1/3/2021
Troy S. VERIFIED CUSTOMER
He was excellent, 10/10 would recommend Max Davis.
1/3/2021
James W. VERIFIED CUSTOMER
Brett was very helpful and explained everything fully. We appreciated having him!
1/3/2021
Derek C. VERIFIED CUSTOMER
Brett was very helpful. Service was excellent. Unfortunately the service department wasn't able to execute the repairs needed as it was too expensive for the value of my vehicle.
1/1/2021
Steven L. VERIFIED CUSTOMER
Excellent service - Thank You!
2019 Honda Ridgeline
Steven M. Lutz
1/1/2021
John H. VERIFIED CUSTOMER
I made an appointment to facilitate a quick turn-around time for the first servicing of my new Ridgeline. The appointment appeared to mean nothing. The service department was very busy causing a delay in getting the
vehicle into the shop for my first oil/filter service. The service tech estimated that it would take at least 1.5 hours for my oil change, an unusual timeframe for a simple service for which I had an appointment. Then, when the techs were finished, my Ridgeline was left in the service bay for at least 15 minutes and no movement was made until I specifically asked an employee
what it would take to “get my truck back.” That finally triggered some action. Overall, it was a disappointing introduction to the Honda Service Department at Bremerton. Not eager to return in the months and years ahead if my experience is the norm.
1/1/2021
Kelly C. VERIFIED CUSTOMER
Ricky has been fantastic to work with. He has been upfront about everything that needed to be done on our vehicle. Every step of the way he explained what the problem was and how he was going to get it fixed. I would trust him with any vehicle.
You would be doing a great disservice to your dealership if he is not promoted to service manager at the soonest opportunity. If I had a MVP for 2020 he would be he would be on my short list.
1/1/2021
James B. VERIFIED CUSTOMER
Increased price when we showed up to drop off car. We canceled service, will be going to our local mechanic.
1/1/2021
Barbara S. VERIFIED CUSTOMER
Gennifer wasn’t to blame for your overpriced work.
I’ll take my car elsewhere.
1/1/2021
Hillary D. VERIFIED CUSTOMER
Great service!
1/1/2021
Jeremy S. VERIFIED CUSTOMER
James was excellent. He throughly went over every item on my inspection report and spent the time explaining it to me and why it was important to maintaining the life of my vehicle.
1/1/2021
Mario R. VERIFIED CUSTOMER
Geniffer was great promote her ASAP !!!!!!!
1/1/2021
Susan H. VERIFIED CUSTOMER
Lily was very helpful.
1/1/2021
Christopher K. VERIFIED CUSTOMER
I do not appreciate being over sold and recommend services i don't need.
Fuel induction service is not something that is needed or should ever be recommended unless you are having performance issues related. Also charging $379.95 for 30min of work and $10 worth of parts is a joke. Its easy up sell saying preventative maintenance but its a scam and easy way to make money on people that don't know.
Your team is nice but everytime you turn around its a up sell of services not needed and not recommended by the manufacturer.
1/1/2021
Jerilyn H. VERIFIED CUSTOMER
Great service & problem solving . Thanks so much
1/1/2021
Ryan H. VERIFIED CUSTOMER
James does a very good job and took care of my needs and is always pleasant to work with him.