West Hills Kia Auto Repair Service Center

Although the repairs needed turned out to be 10x expected Richard made extra efforts to help with expediting part shipment, made car rental easy and followed through keeping me updated on progress throughout the 4 day process. A big thank you to the service team.

It was suggested I upgrade to premium synthetic oil because it lasts 7500 miles. But the windshield reminder sticker is set to only 4,000 miles. Why? Most all of the Dealer repair recommendations listed as advised and declined by the customer were never discussed with me, the customer. That’s disappointing. I was told there was a mice nest in the HVAC system, and to use mint oil on Q-Tips and scented dryer sheets in engine compartment area to keep mice out. No mention of that mice nest on repair order, or about mice nest removal cost? The only other repair discussed was the transfer case reseal. What does reseal mean? I was there almost 2 hours and would have thought more repair recommendations would have been discussed with me from the list I was handed on departure. Thanks for listening to my concerns.

Thanks Christian! Great job

I was informed at each step of the day. Thank you!

Truc was very helpful, has great costumer service and is super nice to work with

She went above and beyond to get my car fixed. I had a major engine problem and was scheduled to drop my car off on Monday. I was able to drop it off early and get my car fixed before Monday. I truly appreciate the help

This is my favorite place to have my Kia Soul serviced and this is due in large part to people like Richard who strive to make my customer experience exceptional. Richard is knowledgeable and friendly, his high level professionalism and considerate understanding of my limitations regarding my hectic schedule is most appreciated. Richard is one of my favorite Service department people to work with. Thank you Richard!

Richard is great. Very organized and great communicator. Thanks

I have nad nothing but the BEST time when i come in for service. I do spend my time at the delership. It is well cleaned and all staff are willing to answer any questions you may have.

Quick, courteous, service. Thank you KIA Team

Honestly it’s my intention to call Kia and find out why service has been so poor. Is Kia lacking in their ability to supply stores with parts? Or is West Hills Kia just no longer offering quality service. I was so disappointed with my last three visits that I called to ask the General managers name so that I might write him personally. I planned on waiting until Monday or Tuesday to offer the service team at West Hills the opportunity to change my mind. I’ve spoken with a few other people who own Kia’s and we agree that we have been disappointed with service and the lack of communication and transparency. It was almost $100.00 for a light bulb and a oil change. For some that might be nothing, $322.00 for a battery. I choose to have my car serviced at Kia in Bremerton because I want knowledgeable technicians working on my car. Tacoma isn’t close, but I also don’t want to feel like I’m begging to have my car worked on. I brought my car in to be serviced because I noticed something was off. The reason they gave me sounded like a bad joke for how dealerships rip off honest hardworking people. I just don’t feel like we have been treated like valued customers. And we work hard for our money. I want it to go somewhere good. We almost bought a new Kia last year. Then we decided we didn’t care to work with the sales team at Kia. It just feels like the store has really gone down hill over the last few years, that’s unfortunate. We wish it wasn’t this way.

Another disappointing test fo e on the car but Truc did her best to accommodate my frustration

Truc was so helpful, patient and friendly! Always nice to work with her.

Richard Palmer does a great job!

Richard was great in getting my car in right away, and updating me on its status. He is very personable and made me feel like I was dealing with a local business rather than a big dealership an hour’s drive away. Kudos also to the mechanics, who got my car’s recall inspection finished ahead of schedule, and to the woman who scheduled my appointment to minimize traffic on my drive because she knew my route. A great experience all the way around.

Maybe Truc was having a bad day but she was extremely unfriendly, bordering on unprofessional with the way she treated me when I arrived. She was much better when picking up my car after the service was completed.

The wait was 40 minutes longer than quoted on arrival, without any explanation or check in.Yet there were multiple staff members standing around shooting the shot for the entire hour and forty minute visit.

Estimated time was 1.5-2 hours but they had me out of there in about 30 minutes. Richard was very kind and professional! Everyone at West Hills Kia is. It never really feels like a chore to come in for service.

Truc was very helpful and responded to a couple of my unique requests with alacrity. I was there with my daughter’s car on a factory recall matter.

Richard was very professional and efficient . It was a pleasure to work with him.