WE LOVE RANDY STRASSBURG. HE IS THE REASON WE COME BACK
5/15/2021
Rebecca W. VERIFIED CUSTOMER
I had excellent care n service . Thanx Jane smith
5/15/2021
David J. VERIFIED CUSTOMER
When I made the appointment I explained that the left rear tire air pressure monitor needed to be replaced. I had a previous record with you showing the issue which at the time you were unable to duplicate. I was now having the same issue. I also ask for an oil change. I made the appointment and after over two hours the service person came in and told me that they had discovered that the left rear air pressure sensor need to be replaced. This is exactly what I had told them when I made the appointment!!! The service department would need to order a new sensor and I would have to come back to have it installed!!! In addition I paid for an oil change and oil filter replacement according to the billing. After leaving I looked at the sensor and found that oil filter showed 68% good. Why would the replace a filter that was still good OR why was I charged for a filter that was not replaced. I was very UNHAPPY with my service visit!!!
5/14/2021
Eric E. VERIFIED CUSTOMER
Randy was great. Help me with everything. Much appreciated!!
5/14/2021
John S. VERIFIED CUSTOMER
Emily was friendly, thorough and was in communication every step of the way!
Thank you!
5/14/2021
Caleb . VERIFIED CUSTOMER
Scheduled an oil change several days in advance and showed up on time with my wife, we were told it’d be an hour which we thought was pretty long for an oil change but went with it anyway, after an hour and 15 minutes they still had not started the service, so they told us it’d be about another 15 minutes, so we waited and did not get my truck back until 45 minutes later, all in all this was the longest oil change I’ve ever had at almost 2 hours, everyone was pretty rude the whole time and the employees didn’t even seem to take responsibility, saying they were short staffed at the time, which is fine and we understood that was the case, however they were just as short staffed as they were when they quoted us an hour and it took double that time, will not be returning to this location for services again in the future
5/14/2021
Chad M. VERIFIED CUSTOMER
Got the part in and finished the work with no problems. Gave me a rental car because the part would be a few days to come in.
5/14/2021
Dan D. VERIFIED CUSTOMER
Nicholas was informative and helpful.
5/14/2021
James W. VERIFIED CUSTOMER
Everything was just fine and professional
5/13/2021
James M. VERIFIED CUSTOMER
Kile is great as well. Good job everyone.
5/13/2021
Stanley C. VERIFIED CUSTOMER
Great experience.
5/13/2021
Joshua T. VERIFIED CUSTOMER
Customer service was
Excellent and I was made aware of progress each step.
5/13/2021
Billie A. VERIFIED CUSTOMER
Easy drop off and speedy service! Thanks so much!!