Although there were some issues Randy took the initiative to solve the problems good customer service ????
5/12/2021
Lawrence S. VERIFIED CUSTOMER
Emily did a great job!
5/12/2021
Jay M. VERIFIED CUSTOMER
Good job, and you didn’t try to sell me something I didn’t want
5/12/2021
Staci S. VERIFIED CUSTOMER
Having Emily take care of me was the best experience I e had since my family have been customers there! She greeted me promptly. No one else even made eye contact yet she was as busy as the men were. She went above and beyond to schedule my next appt for 75K service, checked to see if I’ve used all 3 oil change coupons I bought at Xmas time, and found me outside sitting in the sun yi let me know my car was nearly done as she knew I had another appt in Silverdale! She’s a model customer service employee for sure!
5/12/2021
Clayton M. VERIFIED CUSTOMER
The person helping me was great.
5/12/2021
Rodney M. VERIFIED CUSTOMER
Very professional
Polite
Knowledgeable
5/12/2021
Earl F. VERIFIED CUSTOMER
Thank you
5/11/2021
David S. VERIFIED CUSTOMER
Nicholas was very professional and knowledgeable. The best part was that he gave me clear instructions as to what to expect and where to hang out while I waited. He approached me mid-way through the service to update me on the status of my vehicle and to see if there was anything I needed. I observed him being very friendly and energetic with other customers as well. My experience was way better than I had anticipated. Thank you to the entire Haselwood team and especially to Nicholas! Give the guy a raise!!!
5/10/2021
Sukanya P. VERIFIED CUSTOMER
Brett was easy to deal with.He listen and deliver completely satisfied.
5/9/2021
Dale W. VERIFIED CUSTOMER
Randy was great, thank you for taking care of our vehicle. As a dealership it would have been nice as a courtesy for spending such a large amount on repairs you could have given the car a cleaning. Wash and clean the windows etc... but Randy was great again thank you.
5/9/2021
Laurie L. VERIFIED CUSTOMER
Nick was exceptional in customer service. Thank you. Bad experience elsewhere
5/9/2021
Will L. VERIFIED CUSTOMER
He worked very hard to make a difficult situation right. Thanks for going the extra mile.
5/8/2021
William K. VERIFIED CUSTOMER
Concerns were discussed with Service Mgr and also Asst Service Manager. Trainee problems are understood. Future visits for C8 to be scheduled through Service Manager
5/8/2021
Kimberly E. VERIFIED CUSTOMER
The whole experience, from start to finish was perfect!
5/8/2021
Danny B. VERIFIED CUSTOMER
Professional and courteous, goes well beyond the call of duty.
5/8/2021
Robert S. VERIFIED CUSTOMER
Service person was very helpful and informative. Cloe in customer service was also very good.
5/7/2021
James E. VERIFIED CUSTOMER
Excellent service, timely updates from Nicholas, good follow through. Great service team at Haselwood. Special thanks to Jason Arnold who diagnosed and solved the problem with the HIC Module.
5/7/2021
Cris L. VERIFIED CUSTOMER
Nicholas followed up in communicating with me in the areas of concern with my vehicle. He kept me informed where my vehicle was in the maintenance process and got back with me as soon as my vehicle was ready. Out of 5 stars, I give Nicholas 5 stars for his work ethics. I bought my 2009 Silverado at your dealership new and have had it maintained at your dealership on a regular basis since i bought it. One area i hope your dealership can get back to is the courtesy shuttle program.
5/6/2021
David T. VERIFIED CUSTOMER
Nicholas was thorough, polite and professional. He gave me a time estimate and the team actually finished early. I received an estimate for possible future maintenance separate from the scheduled safety recall work.
Thank you