The outstanding and thorough customer service provided today, is so appreciated. Thank You! Martha D
5/19/2021
Jaron B. VERIFIED CUSTOMER
I reserved a loaner while I was getting my trucked serviced. When I went to get a loaner, I found out the loaner car folks changed the rules. They told me they couldn’t loan me a car because the expiration date changed on my driver license said MILITARY. I’m retired military. So I went back to the service department ask if I could get a ride to the Enterprise rental car, they told me to walk. I walked about a mile down the road and rented a car. The next day, I got a call telling me to come get my truck because the parts are going to take a week to come in. I drove down from Poulsbo to Bremerton to get my truck and was told they called the wrong customer. I realize people make mistakes, that’s fine. The service advisor is cool! I’m more pissed about the loaner car folks. Those women can kick rocks! They’re rude as hell. I’m done with West Hills!
5/16/2021
Kevin H. VERIFIED CUSTOMER
Great customer service, very helpful, and explained service performed.
5/15/2021
Philip S. VERIFIED CUSTOMER
Well done. Courteous and professional, his time estimate was spot-on.
5/15/2021
Richard R. VERIFIED CUSTOMER
Great service and quick turnaround for the first appointment I had.
5/15/2021
Timothy G. VERIFIED CUSTOMER
She was very helpful, courteous and very pleasant to work with. I was not expecting to be get my car fixed in short time. Thanks to Darcy I was able to go attend my grandson birthday celebration.
Thank you.
5/15/2021
Justin B. VERIFIED CUSTOMER
Darcey was wonderful to work with!
5/14/2021
Michael L. VERIFIED CUSTOMER
I was told my tires were rotated as I requested but CLEARLY on the technician reort it says they were not...seems unclear as to what is happening there
5/14/2021
Mathew M. VERIFIED CUSTOMER
Brian did an outstanding job of providing the service U needed on my truck.
5/14/2021
Frankie C. VERIFIED CUSTOMER
Went above and beyond to help me!!
5/14/2021
Tina Q. VERIFIED CUSTOMER
You're amazing and so helpful! Thank you!
5/14/2021
Terry W. VERIFIED CUSTOMER
Austin was incredible going above and beyond to assist me
Excellent work!
5/13/2021
Sheryl R. VERIFIED CUSTOMER
Thanks, that will be fine. Could give me links to learn more about my vehicle
2021 keep Cherokee latitude plus 4x4
5/13/2021
Charlene J. VERIFIED CUSTOMER
Bryan was a fantastic communicator! He kept me updated every step of the way and explained details about my truck in a way I could understand. Thank you for the great experience!
Charlene
5/13/2021
Mikhael T. VERIFIED CUSTOMER
Darcey went above and beyond to get my service done today. I wasn’t really prepared to wait with my 1 year old for several hours, my bad— but Darcey was looking out and put in a word with the techs to get me out as soon as possible. She was super nice and a pleasure to work with. We will definitely use West Hills for all our Jeep services from now on!
5/13/2021
Lori B. VERIFIED CUSTOMER
Obviously I need a tutorial about my lights.
5/13/2021
Richard G. VERIFIED CUSTOMER
Alex explained clearly the process and costs about the issues I described to him,
The timing to complete was very close to what said.