On time, service well communicated and team all worked seamlessly together.
4/9/2019
Kevin R. VERIFIED CUSTOMER
Not happy with price paid for oil change when coupon was not made available to customer. Been owner of multiple Toyota vehicle since 2001. Will not use Longo Toyota service again. You have lost a good customer. Will not recommend Longo to family and friends.
Kevin R
4/9/2019
Robert C. VERIFIED CUSTOMER
Not completely unsatisfied, as Dakota was friendly and polite, and the facility was nice. I made an appointment to purchase a new key fob, programming, and key cutting. The parts were confirmed in stock when I made the appointment. I arrived on time and was told it would take 70 to 80 minutes. After one hour fifteen minutes Dakota came over to tell me they were out of stock and would have to order a key fob. I was understandably irked to find this out after waiting so long. Five minutes later he returned to say there was a mixup and the key fob had been reserved for me. I then waited another 30 minutes for programming. It seems I needlessly waited for the hour and fifteen minutes.
4/9/2019
Jane I. VERIFIED CUSTOMER
I was amazed at how informative Francisco was. I will be back. Great Service as well.
4/8/2019
Scott M. VERIFIED CUSTOMER
Doug Ranzer is the best!
4/8/2019
Michael L. VERIFIED CUSTOMER
They got my truck into the shop on time and it was finished on time.
Doug was courteous and awesome!
4/8/2019
Rosario S. VERIFIED CUSTOMER
He provided an excellent service, very kind and detailed oriented.
4/8/2019
Deborah T. VERIFIED CUSTOMER
Cisco is always so helpful, professional and upbeat. He is by far your TOP employee. The perfect example of of how things should be done! Excellent customer service!
Debra Thayer
4/8/2019
Jonnie M. VERIFIED CUSTOMER
I always feel welcomed and I know I will get the best service at Longo. Fernandon explained everything in detail of the service on my car. All the employees are so friendly and courteous. I'm so glad I bought my Corolla at Longo and have told all my friends and family about your outstanding service dept. Thank you all.
4/8/2019
Dana M. VERIFIED CUSTOMER
Great job!
4/8/2019
Clinton W. VERIFIED CUSTOMER
Mr Burns always on point
4/8/2019
Amandeep C. VERIFIED CUSTOMER
Doug is great! Usually i get my 7 year old Sienna serviced outside of dealerships but visited for a minor thing a few months back. I was so impressed by his service that i came back for new tires and i am gonna visit your dealership for all future needs. He earned you a customer for a long long time.
4/7/2019
Penny E. VERIFIED CUSTOMER
Dakota was very personable and great to work with. He kept me updated on the status of my car and made the experience very enjoyable.
4/7/2019
Sue S. VERIFIED CUSTOMER
Great job as always!
4/7/2019
Sarah H. VERIFIED CUSTOMER
While there was a billing issue mr. Jimenez was very kind and helped us solve our problem. We are very happy about this.
4/7/2019
Sameer A. VERIFIED CUSTOMER
The scheduled vehicle did not arrive as promised by the agent. I had to recall to check and got there 2 hours post my scheduled request.
The vehicle was not washed or not washed well when returned.
4/7/2019
Jeff C. VERIFIED CUSTOMER
Every company can experience unexpected demand or inventory issues on occasion. Doug went above and beyond to overcome the unexpected and make sure I was completely satisfied.
4/7/2019
Kimberly O. VERIFIED CUSTOMER
Cisco was awesome! He's always so friendly and nice. I appreciate him and would like him to be my advisor every time I come in!
4/6/2019
Johnny B. VERIFIED CUSTOMER
Great job
4/6/2019
Rosie W. VERIFIED CUSTOMER
Doug did an excellent job. He took care of our car very quickly!