Service Advisor left for lunch, while sat waiting on Truck, I noticed the truck was ready. No one notified the truck was finished, until I asked.
4/11/2019
Anil D. VERIFIED CUSTOMER
Good service
4/11/2019
Guy H. VERIFIED CUSTOMER
I arrived without an appointment, and had no trouble recieving a welcome and swift service. Thanks not only to Mildred but everyone along the way: the greeter(?), the mechanics, everyone!
4/10/2019
Todd N. VERIFIED CUSTOMER
Millie was very professional and kept me up to date with the status of my truck. She explained the recall on my Tundra. Thank you.
4/10/2019
David L. VERIFIED CUSTOMER
Great service! David did an outstanding job!
4/10/2019
Joan D. VERIFIED CUSTOMER
Cisco always takes the time to explain any questions and insures my older vehicle runs flawlessly. I fully intend 300k with my ‘Pearl’. He is an asset to Longo- exceptional knowledge, excellent manner and a really nice guy, too!
4/10/2019
Pamela V. VERIFIED CUSTOMER
Thanks Doug!
4/10/2019
Maria R. VERIFIED CUSTOMER
I came in at 9:20 for my appt for a 45K miles maintenance. After over 1 hour, Doug informed me that I need new brake pads. I agreed to get them changed. He said they were $249. He didn't inform me and I didn't ask how much longer this was going to take. I ended up asking for a ride from Maria at 2:30 to help pick up my son from school and bring us back to the dealership. Upon return, I find that the charge of $249 was for each pair - front and back. I was surprised that its now over $500 charge today. Please improve your communication and let your customers know HOW LONG EACH SRVICE WILL TAKE and be clear about the charges. 5 1/2 hours is too long to wait for a vehicle at the dealership. Thank you.
4/10/2019
DAVID H. VERIFIED CUSTOMER
Excellent as always!
4/10/2019
Tamara J. VERIFIED CUSTOMER
Toyota has always provided ME with the best service not only on this vehicle but the prior Toyota Id owned. Dakota is/was absolutely the perfect example of what I expect and look forward to while receiving service from Toyota. Great experience !
4/10/2019
Reid R. VERIFIED CUSTOMER
Excellent customer service
4/10/2019
JEFF C. VERIFIED CUSTOMER
Perfect service from Doug again.
4/10/2019
Michael B. VERIFIED CUSTOMER
Cisco was Amazing!!!!!!! He went above and beyond!!!!! As always great customer service!!!!!!!!
4/10/2019
Ted J. VERIFIED CUSTOMER
Cisco is awesome!
4/10/2019
Adam L. VERIFIED CUSTOMER
Great Service. Timely and efficient. Truly Exceptional
4/9/2019
Michelle L. VERIFIED CUSTOMER
Kind, patient and easy to work with
4/9/2019
Arturo Z. VERIFIED CUSTOMER
Millie is always such a joy to work with and is so friendly and helpful. She goes out of her way to make sure I have a good and smooth experience at Longo Toyota of Prosper!
4/9/2019
John F. VERIFIED CUSTOMER
David did a great job. Your service model is questionable though. This time, we were in and out at drop off, last time with an appointment we waited over 20 minutes to get written up. Pick up is slower than it needs to be, not having a cashier and having to wait for the service writer to checks us out is slow. None of this is a complaint about David at all, he did a great job.