Longo Toyota Auto Repair Service of Prosper

I will be very happy to do that for you. I was well pleased with the work that was done on my car. Doug was a sweet man that helped an old lady out. God bless you. Ruth

My exhaust hanger was broken which is a simple fix but they said they couldn’t fix it. I had my oil change and tire balance and rotation done. It took two hours but I was told it would only take an hour or an hour and a half. The service guys need to get better at setting expectations. I wouldn’t have brought my truck there for service if I’d known this would be the outcome.

Michael did a great job explaining to me what my car needed. The service was quick and satisfactory. Thank you Michael, five stars for you!

Awesome job, top class service. Thank you!

They were awesome!

Good work

Great service!

Great job!

It shouldn’t take 1.5 hrs to do a 45,000 service when there was an appt. I was never informed that there would be a delay. It is poor customer service like this that prompted me to boycott Pat Lobb. This is the 2nd trip to y’all that has left me underwhelmed.

They found a lot of problems that I was not aware of I am extending help fixing my car so much for helping me thank you Cecelia

Thank you all for being so fast efficient and professional!!

She was great. Kept me informed and explained everything well

I visited your location for oil change (no appointment) the gentleman outside checked me in and said someone will come and talk to you soon and I should wait in the lobby. I waited for about 40 minutes no one showed up,other people came after me and were called within a couple of minutes. When I went to talk to the gentleman outside, he was surprised no one has called yet! And he will take care of it. I waited for another 5-10 minutes, still no one, I talked to him again, finally, an agent came and talked to me. This is the worst experience I've ever had in not just in a Toyota dealership but everywhere. They said that they call people with appointments first. Now, a couple of things : 1) in the 40 - 50 minutes that I waited, probably 5 new people came, where all the agents busy in between each of these customers? 2) I should have been asked if I had an appointment or not and informed that people with appointments are called first and I should expect x amount of time delay. Because my time is as important as everyone else. At the end I just wanted mention that I didn't believe any of the employees I talked to today. Someone should have had the courage to explain what exactly happened, unfortunately, they lied. Omar ****-****-xxxx

Everything was well done and everyone was very pleasant. Thank you, Rosalyn

Excellent customer service.

Beautiful dealership, friendly people, great service.

It was my first time having my car serviced at this location and it was an amazing experience. The service was fast and my advisor, Doug did a great job in explaining the multi-point inspection.

Love my new car! Very friendly staff.

Excellent service!

Cisco was really helpful and kind.