The people, service and work performed were fine. The cost was unexpected as it was a significant increase over previous visits. My wife thought she had done something wrong as a result of this. I called after she got home to clarify. It was explained by Doug that there was a charge for oil because the coupon only covered 5 quarts vs the 7 It needed. The coupon states 54.95. The final charge was 73.57. Quite a difference. Previous oil changes at a different dealer in the area were 59.99 with their coupon for 54.95 oil change. It’s really not the amount of money as it’s not that much but rather it’s the idea of expecting one price price and getting charged something different. Just be up front and give the actual price like you say you do with car prices.
7/12/2019
Aaron A. VERIFIED CUSTOMER
Great job, thank you!
7/12/2019
Margaret G. VERIFIED CUSTOMER
The messenger app still does not work properly. The next message I received reverted back again to only allowing me to ignore it. After I got home, I went out later and that is when I received a text that I was unable to read. There must be a loose connection somewhere as every time I turn the car off, the app does not work properly. Jimenez was very nice, but the problem is still not fixed. After almost two years of complaining about it.
7/12/2019
Curtis W. VERIFIED CUSTOMER
I had a major repair that was done very timely and Doug provided a useful added value recommendation.
7/12/2019
Veronica O. VERIFIED CUSTOMER
Quick attention, prompt service.
7/12/2019
David W. VERIFIED CUSTOMER
Quick and thorough service. Much appreciated.
7/12/2019
Adam C. VERIFIED CUSTOMER
Thanks Cisco! Appreciate the great service!
7/12/2019
Sarah C. VERIFIED CUSTOMER
It’s always a pleasure working with David.
7/12/2019
JESSE J. VERIFIED CUSTOMER
Had a great experience with Longo and Doug individually. I really appreciate the follow up and pictures sent!
7/12/2019
Terry C. VERIFIED CUSTOMER
Dakota was quick and responsive. An asset to your company!
7/12/2019
William K. VERIFIED CUSTOMER
My vehicle drives great now and the process was easy and reasonably priced. I appreciated the free car wash too.
7/11/2019
Tariq K. VERIFIED CUSTOMER
Exceptionally satisfactory
7/11/2019
Clay T. VERIFIED CUSTOMER
Y’all made it really easy and fluid. Very professional and kind.
7/11/2019
Gabriela S. VERIFIED CUSTOMER
Doug did a fantastic job of communicating with me.
7/11/2019
Carlos R. VERIFIED CUSTOMER
Great customer service. Very timely.
7/11/2019
MELINDA P. VERIFIED CUSTOMER
You guys ALWAYS do such a wonderful job!
7/11/2019
Greg M. VERIFIED CUSTOMER
Doug is first class.
7/11/2019
Colton D. VERIFIED CUSTOMER
He was great and courteous
7/11/2019
Melissa W. VERIFIED CUSTOMER
Everyone at Longo Toyota was so helpful, from Preston, my rep to the finance dept. My sister’s family has bought two vehicles from Longo in the past 6 months and recommended Longo. I’m glad she did!