I had to pay $67.00 for a update to my radio because it keeps rebooting. Still doing it, also car was delivered unwashed. Did you guys stop washing vehicles after service??? Not the usual service I get from Longo.
6/3/2020
Seung H. VERIFIED CUSTOMER
Thank you!
6/3/2020
Melvin J. VERIFIED CUSTOMER
I commented to Doug very good service in 1 hour. I went away happy.
6/3/2020
Joyce N. VERIFIED CUSTOMER
Doug is always so helpful and always sees that the vehicle is taken care of and the job is done correctly.
6/3/2020
JOHN P. VERIFIED CUSTOMER
Doug is always great!
6/3/2020
Mike K. VERIFIED CUSTOMER
Working with Cisco is great. He makes sure I understand what is important with the repairs of my vehicles.
6/2/2020
Craig C. VERIFIED CUSTOMER
Nice and friendly service and well executed
6/2/2020
Arun C. VERIFIED CUSTOMER
Awesome
6/2/2020
Lisa R. VERIFIED CUSTOMER
Great job
6/2/2020
Lucas M. VERIFIED CUSTOMER
I have truly not experienced customer service like Longo provides in a long time. They took care of the issue, went above and beyond, and were professional and courteous. From the sales team to the service department I would strongly recommend Longo Toyota to anyone.
5/31/2020
KARTAVYA M. VERIFIED CUSTOMER
David did great job.
5/31/2020
Karen C. VERIFIED CUSTOMER
Everyone here is very friendly and helpful and I am always satisfied when I leave
5/31/2020
Ricardo S. VERIFIED CUSTOMER
Everything went smooth and pretty straightforward. Thanks. Keep doing the things right.
5/31/2020
Brian R. VERIFIED CUSTOMER
Ok
5/30/2020
Scott S. VERIFIED CUSTOMER
Great service as always
5/30/2020
Carrie C. VERIFIED CUSTOMER
Service was great as always.
5/30/2020
William C. VERIFIED CUSTOMER
Very good experience
5/30/2020
TAMMY M. VERIFIED CUSTOMER
Very friendly and efficient
5/30/2020
Ashley Y. VERIFIED CUSTOMER
I was not informed of the shortened hours that the service department was working. I told my service advisor that I would be by after 6 pm to pick up my car. Apperantly there was a miscommunication because my key was not set out and I was unable to pick up my vehicle. I waited for an hour while a relative grabbed my other fob and brought it to me so I would have a vehicle. After an hour, when my relative was pulling in with the alternative fob, another Toyota employee asked if he could help me and I told him what had happened. He reached out to my service advisor and was able to find where my fob was within 5 min! I don't know why this wasn't done the minute I got there and why I was repeatedly told they do NOT have access to any keys in service (even in an emergency situation). I understand since the global pandemic things have been different but the absolute lack of communication, customer care, and satisfaction I felt when leaving there was not how I have ever felt leaving any Toyota dealership. I will not be returning here but the awesome gentleman who finally was able to help me deserves a raise.
5/29/2020
Jeffery L. VERIFIED CUSTOMER
I brought my 2006 prius to Longo for an oil change, a inspection, and three particular concerns. The first being that the air conditioner did not blow cold. The second concern instrument cluster would randomly go dark. And my third concern was the tire pressure monitor light. The TPMS issue was explained to me, as dead sensors. As for the air conditioner, when I asked for specific answers( high and low side pressures, system capacity and current fill level. ) I was given none of this information. Told simply that I need an $1,800 evaporator because the tech used a sniffing tool. The repair for the instrument cluster, was to replace it. When I asked why, I was told because of a TSB. I asked if it was diagnosed, how? No answer was given. I am under the impression that the diagnosis at the very expensive repairs are no more than educated guesses.