Longo Toyota Auto Repair Service of Prosper

Doug Ranzer has always provided timely communication and great customer service.

Very professional and helpful!!

He is very professional vice person

David Araujo always exceeds his professionalism and customer care every time I take my Toyota Corolla for service. Thank you David, for making me trust my car to you and the Longo Toyota of Prosper. Thanks to the mechanic who worked on my car today and took photos of the battery and AC filter. I was able to see it all through my phone. Very convenient way to make the decision, this way. Continue to give trustworthy service to all your customers, and they WILL ALWAYS return to your dealership. Honesty, integrity and trust are very important to me to do business. David is the front face who I see through the entire Longo Toyota of Prosper for those qualities. Sure it comes from the top to all the employees working there, so congratulations to all of you working there, and to the Store Manager for a great leadership. In this low season of the long prolonging Covid pandemic, hope my statements bring you all positivity, enthusiasm and motivation, because you all take care of all this workforce of customers who are driving the Toyota vehicles to keep at least this part of America running everyday through their work and without you all maintaining our vehicles we could not be safely going to work. So for that also I thank you!!!! Stay uplifted everyday with that thought, that there is greater meaning in your everyday work more than the paycheck, you are helping each and every customer to go to work who still needs to work in office. Have faith and hope for a better America and safe future for all of our families and our children. Let’s keep moving our great country by working with passion and motivation!! God Bless You All.

This was my second time coming in for service and Doug has always been so helpful. Thank you guys for taking care of me and my 4Runner!

We live in the Colony and have been going to Toyota Plano due it proximity. We took my daughters car there Wednesday for a battery check. They told us she needed a new one but it was on backorder with no ETA and could be weeks. I spent hours over 2 days trying to get a customer care rep to help us. The car was only 272 miles out of warranty. I told them I am a single mom and I work full time - 3 days out of the home. My daughter plays hockey 6 days a week in valley ranch and works and goes to school. We can not be down a car. They wouldn’t help with finding the battery quicker or give us a loaner car since the car was out of warranty. It was a horrible experience. Surely I thought one Of the 5 people I spoke with would have checked local Toyota’s for the part. Just for the heck of it I called Prosper never expecting that you would have it in stock. Amazingly you did. I was told it would $150 for battery and $60 for labor. I was fine with it. At this point I just wanted the car fixed and returned. We picked the car up from Plano, told them we would not be returning and headed straight for Prosper. Kenneth was very kind to my daughter when she dropped it off. We said we came from Plano but never told him any history of my conversations with them. I got a call a few hours later that it was ready. I told Kenneth we couldn’t get there that day and would come first thing today. I showed up and met Kenneth. He was extremely polite. He showed me my paperwork with NC and told me because it was so close he covered it under warranty. I almost cried. I was so grateful to work with someone so kind and understanding. I told him so. Our experience in Prosper was wonderful and will now be our permanent service center for her car. I told Kenneth I would be writing a letter about my experience with Plano and that I would also speak highly on his behalf. His kindness went farther than he will ever know. Thank you!!! Thank you!! after the past few days - this was such a lift to me. Have a wonderful day. ????????????

Thank you. Excellent as always. We even had our favorite salesman, Harvey, stop by to say hi.

Cisco is one of the friendliest people to work with. I hope to continue to work with him on my car.

Great service.

Thank You David for the excellent communication and listening to my ideas. Also, thank you to the technical team for working with me to give me repair options On this older vehicle. You have two new customers with me and my wife. Also, the Lyft service is a home run for us.

Fantastic service as usual! Thank you for always making my visits a positive experience!

David is the best service rep I’ve had ever

The staff were very nice, professional, and helpful with assisting my husband with my car.

Weston made my experience even better. He has superb customer service skills. Everything was explained to me in detail. I’ll definitely come back.

Just a seamless service experience. Longo has it down pat!! Friendly, reliable. My favorite dealer for sure.

As always David is awesome!

Weston executed his job with energy and diligence. He handled multiple duties at the same time without becoming stressed.

Great service David, you’re awesome man tnx.

Doug always does a great job.

Weston did an excellent job assisting me. He was prompt, courteous and kept me informed as I waited for my repairs to be complete. On a 1-10 he is a 10!