excellent atention feom Weston.. I will go back for service on both of my cars
11/3/2020
Arthur C. VERIFIED CUSTOMER
I've used Doug Ranzer many times in the past when he worked at Pat Lobb Toyota of McKinney and I followed him to Longo because of his professionalism, great customer service and good advice. When Doug was at Patt Lobb he sold BG Fluids which was the best thing I could have done for my FJ Cruiser and I changed Every one of my Fluids before 36,000 miles which gave me a life time warranty to all components up to $4000 for each one which I couldn't have been more happy about, thank you Doug! I have continued to keep the BG fluid changes up at Pat Lobb because Longo doesn't provided them. I would bring all my business to Longo if you had BG fluids. Please look into providing BG fluids and their incredible warranty (ask Doug about it) and I will bring 100% of my business to Longo!!!
11/3/2020
IAN P. VERIFIED CUSTOMER
Fransisco is super friendly, was very attentive to our needs and communicated well. Always feel in the loop when he helps us. We will continue to be loyal to Longo as long as fransisco is there!
11/3/2020
Itoro A. VERIFIED CUSTOMER
Kenneth Cole James was courteous, professional, and provided excellent customer service.
11/2/2020
Brook W. VERIFIED CUSTOMER
This was a horrible experience with the Longo Service department. It was bad from my first communication with them, then the repairs took much longer than Longo stated. Updates were non existent. I will never bring my vehicle back and I will let my friends and associates know of my experience through social media.
11/2/2020
Pessoa D. VERIFIED CUSTOMER
Dirty job done on my 2020 Toyota Tundra trd pro , took it in for my 10000 miles oil change got home parked it in the front of my house next morning notice oil spot on concrete got under it and saw oil all over trd skid plate.
11/1/2020
Vicky S. VERIFIED CUSTOMER
Good Service. Thank you!
11/1/2020
Nadieska R. VERIFIED CUSTOMER
Doug was very professional, friendly, and knowledgeable. I always receive great customer service at Longo Toyota and will continue to come to Longo for any car concerns/needs!
11/1/2020
Virginia C. VERIFIED CUSTOMER
Excellent service... as always!
10/31/2020
Gladys V. VERIFIED CUSTOMER
Excellent customer service!
10/31/2020
Jolanda D. VERIFIED CUSTOMER
Chase was great! Very communicative and professional! Even covered a Lyft to get me home and back so I didn’t have to sit at the dealership - honestly where else can you go and have such a superior level of customer service?! I’ve been an extremely satisfied customer with the guys at Toyota of Prosper! These guys make the auto maintenance experience effortless and pretty speedy if you ask me.
10/31/2020
Russell P. VERIFIED CUSTOMER
Battery was replaced on service and all presets were cleared from memory, clock, etc. For $50+ labor charge for a simple battery swap I expected more.
10/31/2020
Dan T. VERIFIED CUSTOMER
From Doug excellent!!’n
10/31/2020
Diana R. VERIFIED CUSTOMER
He did an amazing job! Very polite and helpful. Thank YOU!
10/31/2020
Kerri T. VERIFIED CUSTOMER
Thanks for your help. 5-star
10/30/2020
TIRSO D. VERIFIED CUSTOMER
Good service everybody is nice
10/30/2020
Bill W. VERIFIED CUSTOMER
Great service
10/30/2020
PAUL S. VERIFIED CUSTOMER
Great customer services
10/30/2020
Edgar S. VERIFIED CUSTOMER
He was super nice and professional. It was a pleasure interacting with him.
10/30/2020
Kipp R. VERIFIED CUSTOMER
Paid $73 to have gas cap tightened. True Customer Service is just that - go the extra mile. Something so simple causing check engine light and having to pay someone to diagnose it and be charged $73 to have the gas cap tightened is ridiculous. Very disappointed in neighborhood business. We buy only Toyota vehicles and will not shop or service our vehicles with Longo in future.