As always Francisco provides exceptional customer service.
11/17/2020
Candace S. VERIFIED CUSTOMER
I guess I was confused I thought when you bring your car to service diagnostic is automatically ran if the car that is dead. Why is the battery dying after being replaced 2 yrs ago. The tech saw the belt problem, did an oil change, replaced filters. When driving off from lot the check engine light was on. I was told that this was normal after a dead battery and the system will reset itself. But its the only light on. I took car to get checked for inspection I had errors all over the place. So per the tech I'm going to have someone drive 100 miles and see if it clears. If not I will return tomorrow.
11/17/2020
Daniel C. VERIFIED CUSTOMER
Thank you
11/17/2020
Chris G. VERIFIED CUSTOMER
He was professional and always kept me informed. Thank you.
11/17/2020
Shawn T. VERIFIED CUSTOMER
Chase was super friendly and knowledgeable regarding the service process. I really appreciated his attitude and demeanor throughout the process.
11/17/2020
ROE H. VERIFIED CUSTOMER
Fast and professional service. Mr F. Jimenez When my kiddo Molly passed a few yrs ago, I didn't think I would ever get another kiddo. But I am finally ready to be rescued by a rescue female puppy or 1 yr old. Life is empty without your own kiddo to love. He was very courteous and professional. My vehicle was ready before the time frame given and they had even washed my truck after servicing it. Will definitely be coming back. Thank you Mr Jimenez for taking the time to make my first service experience feel like I was a VIP customer.
11/17/2020
David P. VERIFIED CUSTOMER
Good ????
11/17/2020
Edward G. VERIFIED CUSTOMER
Service was great and completed in a timely fashion.
11/16/2020
Joseph G. VERIFIED CUSTOMER
Chase the representative at the service desk was very helpful when I called to make the appointment as well as when I arrived. Very professional as well as friendly. I will bringing in my other Toyota for service when it is due.
11/16/2020
JOYCE S. VERIFIED CUSTOMER
He was so awesome! Great customer service
11/15/2020
Joe H. VERIFIED CUSTOMER
I don’t think it’s good customer service when you’ll FAIL to provide a loaner vehicle. Especially when my pickup is in for 2 recall notices and an estimated time to fix them is 5 hours! I will definitely think about that next time I lease a vehicle! I’ve leased probably 5 or 6 Lexus vehicles in the last 15 years and they always provide a loaner even for an oil change.
11/14/2020
Kerri T. VERIFIED CUSTOMER
Great job. Thx.
11/14/2020
Orlando S. VERIFIED CUSTOMER
Thanks
11/14/2020
Franky D. VERIFIED CUSTOMER
Amazing service as always.
11/14/2020
ROBB I. VERIFIED CUSTOMER
Doug is the best service manager I’ve had at Toyota.
11/14/2020
Jeff F. VERIFIED CUSTOMER
David is the best, I wouldn’t trust my vehicle to anyone else.
11/14/2020
Hayden R. VERIFIED CUSTOMER
Great Service Department!
11/14/2020
MILDRED A. VERIFIED CUSTOMER
He did a great job and got us out on the road even earlier than expected. We are completely sold on Longo Toyota service!!