My car was left running on the service drive for an hour. I work in the business office and went out to check the mail. Walked past and my car is just sitting there running. I turned the car off and went to see Dean. Key was at Deans desk, he is not to blame he was as shocked as I was.
With gas prices the way they are, car just sitting idle for an hour. It’s just careless.
3/20/2022
Brian S. VERIFIED CUSTOMER
Weston did a great job and so did the tech.
3/18/2022
Dempsey P. VERIFIED CUSTOMER
The vehicle was not car wash.the tire air pressure was not check
3/16/2022
Cesar F. VERIFIED CUSTOMER
I traded a Toyota Tundra I purchased from Longo Toyota in 2018 for an RC 350 Lexus. The Carfax looks like it is a clean title but now after bringing it back within two weeks of purchase, Longo Toyota tells me that they think the previous owner "probably hit a curve" and the car needs repair and new wheel that why I was feeling shaking of the car going over 55mph. I mentioned to the a noice on the roof every time I go over a small bump and they're telling me the noise is normal and that it's not covered by the warranty.... I did not traded a Tundra that I babied the entire time it was with me for a lemon car. I don't know if I'm stuck at the moment. I don't want a car that was wrecked. Feel free to call me for further information. ****-****-xxxx Franco
3/15/2022
Yinghuan C. VERIFIED CUSTOMER
Bought this brand new car 2 weeks ago and the Ac did not work and there is a orange light on that I will need to bring it in again. It is very frustrating experience.
3/14/2022
Mayda M. VERIFIED CUSTOMER
Kenneth Cole James took great care of me and made sure I understood everything that was going to be done.
3/13/2022
Scott M. VERIFIED CUSTOMER
Dean was amazing!
3/13/2022
Ethan R. VERIFIED CUSTOMER
Great job nice, professional
3/13/2022
Mike B. VERIFIED CUSTOMER
Kennith was energetic polite and professional. He kept me informed on the progress of my vehicle.
3/13/2022
Natasha S. VERIFIED CUSTOMER
Thanks Dean for your great service.
3/13/2022
David L. VERIFIED CUSTOMER
every thing was good
3/13/2022
Aryc L. VERIFIED CUSTOMER
Great service from Kenneth and Cecilia!
3/13/2022
Kareem D. VERIFIED CUSTOMER
Great service and courteous associate
3/13/2022
Rob A. VERIFIED CUSTOMER
Kenneth was very helpful and professional. Communication is awesome and he really listens and cares for customer’s needs.
3/13/2022
Jeani N. VERIFIED CUSTOMER
Mr Weston did fine, however, my floor mat in the driver's side was dirty and it wasn't when I handed my vehicle in and before pulling away from the service bay, 2 other vehicles were driven into the very congested bay like they were in the Indy 500. Even though I didn't see my vehicle driven in this manner, I am quite sure it was. When I hand my vehicle in for service, I expect it to be treated as what it is, a very expensive and important thing that belongs to someone else, and not treated like an opportunity to see how fast it can be gunned or how hard it can be braked.
3/13/2022
Michael D. VERIFIED CUSTOMER
Dean was a great advisor. He explained current service needs as well as future ones to keep my Avalon in tip top shape. Service was performed timely and I was updated on the progress of my service as promised. Very happy with my service and advisor today!
3/13/2022
Randy T. VERIFIED CUSTOMER
Mike was awesome, explained everything about my service, very helpful!
3/13/2022
Jon D. VERIFIED CUSTOMER
Every time we have brought our car in it has been an amazing experience. However, this time was not the case. My wife was very frustrated in how the advisor explained items at the end to her and did not provide details about our service plan. Very matter of fact and did not patiently answer her questions.