Austin and team did a great job checking us in and following up. Service was very quick!
8/30/2018
Thomas J. VERIFIED CUSTOMER
Great job by Leslie and the Tech
8/30/2018
Greg C. VERIFIED CUSTOMER
Took in for tire repair and Check to see if problem with sliding door was covered under warranty. Was told tire had nail couldn’t be plugged. Cost for new tire was $164. Asked if they had checked that I bought tires from **** Hannah and it should be covered under warranty. Representative got back to me and said it was covered but would take 24 hrs to get tire and make sure warranty was good. Since this was Friday, warranty and tire shipper closed on Friday so didn’t get car back until Monday!! Asked about sliding door and was told $135 to check it out and if not warranty I would have to pay for troubleshooting. Told representative to just forget. Taken van to **** Hannah for 6 years. Service had been excellent. This time service was sub par
8/29/2018
Megan G. VERIFIED CUSTOMER
I understand that you are a Honda dealership but I came in Thursday 8/23/18 and made an appointment for my 2012 Mini Cooper Countryman to have services done. Seat belt warning, usb syncing (which I figured out on my own) and have the windshield wipers replaced due to driver side wiper wasn’t clearing the window. My appointment was scheduled for Monday 8/27 and I left the vehicle and returned for pick up the next day 8/28. When I retrieved my vehicle I realized the wipers had not been changed out and now I have to return on Tuesday the 9/4.
Frustrated
8/29/2018
Brenda S. VERIFIED CUSTOMER
Nicely done????
8/29/2018
Bruce M. VERIFIED CUSTOMER
Great job
8/29/2018
WILLIAM S. VERIFIED CUSTOMER
Efficient, communicated well what needed to be done, polite.
8/29/2018
LORRAINE R. VERIFIED CUSTOMER
Jerry was wonderful, an asset to your team. I arrived earlier than scheduled, but Jerry was gracious and accommodating. Jerry explained services needed and was incredibly understanding of my schedule. I hope to work with Jerry Reynolds again.
8/29/2018
Donald E. VERIFIED CUSTOMER
They put in a new battery without cleaning the cable clamps! Shawn was great, though, keeping us informed all along the way. Overall, quite pleased.
8/29/2018
Robert M. VERIFIED CUSTOMER
Michelle handled everything and it was on and out really fast.
8/28/2018
Barbara A. VERIFIED CUSTOMER
The service was way over the original estimate of 512.11 dated 8-17-18. The service actually came out to be about 688. I have misplaced the invoice. That is a huge difference. Not happy with this
8/28/2018
Abbie H. VERIFIED CUSTOMER
Shawn was fantastic! He was very helpful. Great attitude and took really good care of us. Thanks to the mechanics as well!
8/28/2018
MARYSOL V. VERIFIED CUSTOMER
Im very happy with that help, Sean is very helpful
8/28/2018
Lyle B. VERIFIED CUSTOMER
Michele did a great job today.
8/28/2018
RICHARD H. VERIFIED CUSTOMER
Great job **** Hannah
8/28/2018
GENE E. VERIFIED CUSTOMER
As always a perfect experience. Austin was thorough in his explanations and answered all questions patiently. Excellent customer service!
8/28/2018
Sarah J. VERIFIED CUSTOMER
Good Customer Service.
8/28/2018
Sara M. VERIFIED CUSTOMER
Verify helpful and friendly
8/27/2018
Rebecca W. VERIFIED CUSTOMER
Austin and staff went above and beyond to see to my vehicle needs. Very appreciative of the service he provided.
8/27/2018
Dawn C. VERIFIED CUSTOMER
I have bought three honda’s at **** Hannah I’ve been having my cars serviced there for 10 years and the service has always been excellent . Unfortunately with Sierra that communication And follow through was not good
I had to constantly be the one to call her and check in on the process of getting my new tires through the tires for life program I would prefer to work with another advisor in the future