Everything went well. I bring in 3 cars to service and unfortunately living in the Troutdale area, there are no Kaady car washes nearby. So it’s disappointing to not have the car washed/cleaned while it’s at the shop.
9/6/2018
JOSHUA P. VERIFIED CUSTOMER
Not happy with the lack of communication. Especially that it was all through text or email when I left my phone number.
Also NOT happy with the diagnosis that the noise is normal from my sidewalls drying out. My car is a year old!
9/6/2018
Jerry K. VERIFIED CUSTOMER
I know you guys are in the business of making money but I paid an hour of shop rate to program a new car computer which I'm sure took no longer than ten minutes. $13.75 for shop supplies is a complete lie and nothing more than a money grab. They say the best advertising is word of mouth and this really isn't helping the cause.
9/5/2018
Amy R. VERIFIED CUSTOMER
Jeff provided the best customer service experience I’ve had in years! Truly. Very impressed.
Recently purchased the car from original owners, who serviced it at **** Hannah. Was my first time there - will be repeat customer.
9/5/2018
JAMES R. VERIFIED CUSTOMER
I would be happy to fill out the survey. The service was excellent.
9/5/2018
Lynda H. VERIFIED CUSTOMER
Even though I had an appointment, I was made to wait and not greeted right away when I pulled in.
When Cierra did finally make her way over to me, I was told my appointment would last 1.5-2 hours, and the service center would be closing at 6. Therefore, I would have to leave my car overnight. Had I known the length of the service at the time I scheduled my appointment online, I would not have scheduled the service so late in the day. Cierra advised me that I shouldn’t have been able to make an appointment past 4. Such was not the case having made the appointment online.
Much to my surprise, my car was still taken in and consequently, my service was rushed. My husband was met with resistance as he tried to pay right at closing (Cierra called to tell us the car was finished at 559 and we would have to come right away to pay as the center was closing). That was the only communication made during the visit; no other communication was made via text about the progress of my service. Further, the invoice reflects mileage from my last service visit. I cannot tell if my invoice reflects the loyalty discount, which frankly is the only reason is why I schedule service visits at **** Hannah Honda in the first place.
9/4/2018
Francine R. VERIFIED CUSTOMER
I made an appointment for early in the day, 8:15,
for an oil change and tire rotation. I told them I was waiting.
After over 1-1/2 hours, I heard nothing and went to
find out what was going on. It took 1 hour and 45 minutes for
an oil change and tire rotation. That is way too long., especially with an appointment.
Why should I come back?
9/3/2018
Taben M. VERIFIED CUSTOMER
Shawn was friendly and courteous throughout. Took time to answer ny questions and didn't just try to rush me along. He also gave very clear steps of what was going to be done and what I should expect.
9/3/2018
Mary M. VERIFIED CUSTOMER
I was not happy with the original appointment we had made to have our air conditioner looked at. Call me if you need an explanation
9/3/2018
Calla J. VERIFIED CUSTOMER
Michele did a great job. Super friendly and caring.
9/3/2018
ABRAHAM G. VERIFIED CUSTOMER
Keep the good work
9/2/2018
Nesja S. VERIFIED CUSTOMER
Thank you!
9/2/2018
Patricia J. VERIFIED CUSTOMER
Thorough and helpful. Provided rental car immediately. Always kept informed.
9/2/2018
Daron S. VERIFIED CUSTOMER
Chuck was extremely helpful as he listened well and quickly understood the help I needed. The service was performed quickly and Chuck informed of everything that was being done and got me out the door promptly. I am grateful for his help and kind consideration.
9/2/2018
KATHRYN A. VERIFIED CUSTOMER
Jeff is always very pleasant and communicates well.
9/2/2018
Scott W. VERIFIED CUSTOMER
As always your employees are friendly and professional.
I always recomend your service dept to my friends ????
9/2/2018
Georne P. VERIFIED CUSTOMER
Was very helpful.
9/1/2018
Kline W. VERIFIED CUSTOMER
Allie and service manager Alex where an enormous help to me and my family when we drove into the dealership with a bent wheel rim while on vacation. They searched until they found an exact replacement. It took a couple hours, but they got us going and on our way the same afternoon. Thank you and and your team! You saved the day and our whole vacation.
9/1/2018
Patrick L. VERIFIED CUSTOMER
Very excited to join the **** Hannah Honda service Family!: I was treated right!
Thank you!
Patty Lilly
9/1/2018
Seth C. VERIFIED CUSTOMER
He was very helpful and kind. Every service attendant I have seen just keep getting nicer and nicer!