Dick Hannah Honda Auto Repair Service Center

Che was very professional and accommodating!! He is excellent and delivered First Class service!

Michele was awesome! Really enjoyed her.

She was extremely professional and very informative. Also kept me updated on the progress of my vehicle. **** Hanna is lucky to have her there.

Austen bishop is always very professional And make sure that you are taken care of. He always makes you feel welcome and valued.

After we got home, we called Honda service, and ask to speak to Jerry, and we have not received a phone call back. when we place the appointment for service, we were quoted a dollar amount, when we paid, we do not see how the 10% discount was given at all, and there was an additional $16 miscellaneous on there, and we do not know what that was for, it was not in the original quote. The 10% loyalty discount should have been given, from the amount that we were quoted over the telephone when we made the appointment. Thank you.

Excellent service......

My quote was way less than what I had to pay.

Thank you for keeping me informed during the repair process. I also appreciate the courtesy car as I live in Portland thank you.

When dropping off the vehicle for an airbag recall, I agreed to a $138 diagnostic fee if the codes for the dash warning lights did not specifically inform what was wrong with the vehicle. I also asked about replacing the batteries in two keyed fobs as they haven’t worked even after purchasing a new one from the parts dept a while back. I was informed it may need a new transmitter not battery. Within 3-4 hrs I got a call from Shawn explaining what was found to be wrong with the vehicle. I asked him at that time to send me an email of the diagnosis so I could have my husband to review and then I would call him back. The phone lines were busy so I thought it would be quicker and easier to text. In my text I said I wanted a diagnostic test (which I assumed was the original quote of $138) to see what was going on with the ABS (wheel bearings), and for a new key fob (transmitter (just 1). Around 3:30pm, I got a text to say work was complete and for ease could pay by using the link. This would not work, so I called and paid Shawn over the phone ($152+ which I assumed was for the diagnosis of the ABS and key fob). Once my son picked up the car he called me to say the keys still did not work. I text Shawn and he called me right away. He then explained that he had not got the texts and that it was an additional $138 fee for a 2nd diagnostic test because the 1st test was for the inner workings (engine). As for the key, he had somehow not got that text and said the transmitter would be $50+ but total would be $192 because it would have to be programmed. This was not told to me when I purchased the last one that has never worked. Maybe I was wrong to assume that one diagnostic test was all that was needed but I believe it was mainly due to miscommunication and misinformed from the beginning.

Felt like I was being taken advantage of. Came in for recommended services based off last appointment. There was nothing wrong with the car when I brought it in, but due to last visit I wanted the brakes and two tires done, knowing it would cost $1000. After drop off, I was told there was something else wrong and it would cost hundreds more extra and there was no way I could refuse the service. When I was concerned about the cost and asked about a payment plan, Jeff was very eager to sell me on it. This made me concerned that more things might "break," so I refused the payment plan. Jeff then said he wouldn't charge labor for the extra thing that "broke." Later that day I was called and told it would be ready at closing but when I said I needed a Lyft, I was told I should pick it up the next day. When i gave him the time of 10 am, Jeff said that time is too busy, i should pick it up at opening or in the afternoon. I felt there was no integrity from Jeff so I had a Male friend call the next day. He was given a different story, but at least I was able to pick it up at 10 am. When I told Jeff how unhappy I was, he tried to convince me I heard him wrong. Overall I'm very unhappy and felt i was lied to numerous times and my car was held hostage.

Excelent work

Shawn is always great to deal with. I appreciate his professionalism and straightforwardness.

Good service.

I came to **** Hanna today because I made an appointment for a 9 am oil change. Generally, when one makes an appointment, that means that there is someone ready to complete the work at or around that time. **** Hanna needs to work on its communication. My expectation , which is not unreasonable, is that if I make an appointment, I have an appointment. Apparently, appointment oil changes get shunted right into the first come first serve line. You need to make this more clear. I was also given a text number for any questions. After waiting an hour and a half i texted to ask for an eta. Ten minutes later, when I had not heard back, I texted again asking if there was anyone there. Twenty minutes later, I texted again. I heard back finally, ten minutes after that. If you offer a text service, the reasonable expectation is that the text will be responded to within 5 minutes. Do not offer a service if you don’t plan to follow through. I left your business so frustrated . I don’t plan on coming back. Communication was the major problem here. If I had known it was pointless to make an appointment, I would have gone elsewhere.

Chuck A. was very friendly and helpful. Service was quick. Thanks

Jeff was outstanding and provided great customer service

Austin Bishop is awesome, pleasure having him help me today????

Nice service

Highly disappointed with service. Call for feedback ****-****-xxxx

Jerry was a pleasure to work with. Complete satisfaction