What could be improved is rather than just hand the customer a piece of paper with numbers and codes on it, explain it. Had I not asked what a certain color code or marking meant, no one was going to inform me of how far spent my battery was. They could have explained that it be a good idea to replace it soon. Also a little blonde cashier handed me my paperwork without informing me of where I could pick up my keys. And when I asked her, she gave me the wrong name of the person I needed to see in the driveway. Not a big deal, but these little details take away from top notch professionalism.
9/30/2017
Maria B. VERIFIED CUSTOMER
Everyone was nice but I waited for my car for about 20 minutes extra it was done and I saw it sitting outside no one came to tell me until I said something. I am very Big on customer service.
9/30/2017
Anthony S. VERIFIED CUSTOMER
Thank you for a wonderful experience and putting us at ease and updating us doring the time we were there on our Kia and for the hospitality keep up the good work.
9/30/2017
Deborah W. VERIFIED CUSTOMER
Always extremely happy with Andy and the entire department.
9/29/2017
JEFFREY H. VERIFIED CUSTOMER
service team were great.
9/29/2017
Jessica C. VERIFIED CUSTOMER
Always have a great experience at valley hi Kia!
9/29/2017
Willene B. VERIFIED CUSTOMER
Thank you for always making this chore of car servicing easier with your hospitality.
9/28/2017
Bum L. VERIFIED CUSTOMER
Overall service was very helpful...
ANDY texted what is going on...
Thankfully..
9/28/2017
Hector S. VERIFIED CUSTOMER
Very nice person. He helped me with everything about my car. Exelent costumer service.
Thanks
9/28/2017
CATHERINE A. VERIFIED CUSTOMER
I haven't had any service yet.
9/28/2017
Debra W. VERIFIED CUSTOMER
Andy has always been helpful and goes out of his way to provide the help on anything I need....A+
9/28/2017
HELEN C. VERIFIED CUSTOMER
David was great and delivered as promised
Thank you
9/28/2017
KURT E. VERIFIED CUSTOMER
Andy was very helpful.
9/27/2017
Diane B. VERIFIED CUSTOMER
Mr. Galvez, was very professional he kept me updated on the progress of car. He is very knowledgible and reliable. I have recommended Mr. Galvez's name to friends and family if they are in need of any car repairs. It's very nice to know that Kia, has high standards when it comes to customer services. Thank you, again David Galvez and Valley Hi Kia. You are making a big diffrence in our community..
Sincerly: A satisfied customer. Diane B
9/27/2017
Beth T. VERIFIED CUSTOMER
Customer service was impeccable
9/27/2017
January R. VERIFIED CUSTOMER
Thank you for your service.
9/27/2017
Gloria C. VERIFIED CUSTOMER
Alisha Huff went above and beyond .
9/27/2017
Veronica B. VERIFIED CUSTOMER
Kia is lucky to have such a great member on their service team. David is always so informative and polite he is the only person I like to have work on my car because I know I can trust him. He always answers all my questions and does everything he can to give me the best service possible.
9/27/2017
Louise M. VERIFIED CUSTOMER
I was extremely pleased with my Kia experience on September 25, 2017.