When I was scheduling this appointment I wa stole they needed my car the whole day. I could not just come after work. I then had people reschedule their lives because I could not have a car for a whole day. Three people reschedule d Their routines to accommodate me and Valky Hi Kia. I drop my care off today the day before the full day required. Made arrangements to be picked Jed up. One hour after I dropped my car off. I received a call from Kia saying my car was done with the car. If I was told the truth I would not have to bother so many people just to have a safety recall taken care of and software update. Of course I am happy that the service is over but left wondering how come a job that was going to take a full day took less then an hour. I hope the work was truly done. I have Aplogized to family and friends who were willing to help me out. Just seems every time I use Valley Hi Kia there is some scheduling issue. Just some FYI I never spoke with or saw Andy today. I only spoke to him on the phone to schedule my full day appointment.
11/30/2018
Patricia C. VERIFIED CUSTOMER
Thank you...always quick and pleased with the quality service i always get.
11/29/2018
Eural J. VERIFIED CUSTOMER
Professional, courteous
11/29/2018
Charmaine C. VERIFIED CUSTOMER
Stacy was very friendly and kept me updated about the progress of my vehicle. Totally satisfied. ?
11/29/2018
Patricia C. VERIFIED CUSTOMER
Stacey was busy when I came in but she did greet me right away and said she would be right with me. Within a minute she introduced herself and ask my reason for visit. I was offered a shuttle services which I did request to be pick up my vehicle 3:30. Shuttle driver was prompt and friendly
At time of picking up my vehicle Stacey assisted me and was very thorough regarding my paperwork/ recommendations.
Very pleased with my visit.
11/29/2018
Andrea D. VERIFIED CUSTOMER
Andy has always been professional and courteous.
11/29/2018
Anna B. VERIFIED CUSTOMER
Excellent service.
11/29/2018
JIMMY G. VERIFIED CUSTOMER
It’s always a pleasure dealing with Stacey she’s always so helpful and straight forward.
11/29/2018
EDWARD D. VERIFIED CUSTOMER
Very polite and finished sooner than expected.
11/29/2018
KALENE B. VERIFIED CUSTOMER
Andy was very helpful.
11/29/2018
DONNA C. VERIFIED CUSTOMER
William was courteous and helpful. He made sure everything I needed was pointed out and taken care of in a timely manner. I was pleased with the whole experience.
11/28/2018
ANTHONY T. VERIFIED CUSTOMER
Friendly employees
11/28/2018
Lindon S. VERIFIED CUSTOMER
Appreciate the quick service.
11/28/2018
Jack W. VERIFIED CUSTOMER
Wonderful service. Thank you!
11/27/2018
RUBEN M. VERIFIED CUSTOMER
William was an excellent help. William right away understand my situation and I really appreciate everything he did. Very helpful guy!
11/27/2018
SANTOS R. VERIFIED CUSTOMER
Only one problem when you wash my car I would like to get my rims and tires washed also.
11/25/2018
Keith S. VERIFIED CUSTOMER
They looked for every possible issue and put in additional effort to fix my vehicle. Their communication was amazing as well and I was easily able to get a status update whenever I wanted.
11/24/2018
Joseph S. VERIFIED CUSTOMER
Everybody was wonderful and kind. The car runs beautifully. There needs to be better communication with the customer on the status of their vehicle. I feel like if I don't go up to check on the status, I would end up sitting there for hours. I also declined a car wash because many times it just sits in the car wash bay after it's serviced and adds on another half and hour plus.
11/24/2018
STEVEN P. VERIFIED CUSTOMER
Stacey has always been too notch!! Very attentive and responsive to all my needs. She is an asset!!