Very nice and explained all the services I needed
and was receiving.
2/24/2019
Rudolfo F. VERIFIED CUSTOMER
I'm very happy with my service, i only take my car when Andy Patterson is working, if he's not working I'll reschedule. He's very knowledgeable and knows what he's doing, he takes very good care of my car.
2/24/2019
Florencia M. VERIFIED CUSTOMER
Muy profesional y mucha amabilidad de parte de todos lo recomiendo mucho gracias
2/24/2019
LINDA J. VERIFIED CUSTOMER
We appreciated the great service performed on our Kia Soul and the professionalism of the service writer. But when we went to the cashier to pay for the services that was not covered by the manufacturer, our bill came to over four hundred dollars. When the receptionist was questioned about why it cost so much for just an oil change and coolant change, she told us that part of the cost was for a portion of the Catalytic converter repair. We informed her that all the repairs pertaining to the Catalytic converter was suppose to be covered by the manufacturer. Upon confirmation, she said that we were right and apologized and the closing bill came to $215 plus tax. We were relieved and satisfied with the results but we would have end up paying the higher amount if we didn't say anything. I think there should be a better communication between the service writers and the cashiers. I'm giving Valley Hi Kia a 5 star because we feel we were treated properly, received updates, and very satisfied with the end result.
2/23/2019
Thomas L. VERIFIED CUSTOMER
Excellent service...the best service department
2/23/2019
Jerry M. VERIFIED CUSTOMER
The wait time a little too long just to have a battery installed
2/23/2019
Richard S. VERIFIED CUSTOMER
The staff is friendly
2/23/2019
Randal S. VERIFIED CUSTOMER
Amazing job and great company
2/23/2019
Francisco N. VERIFIED CUSTOMER
William did a great job from getting me to pointing out a problem for correction which I was happy to take care of to bringing my car out and ready to go in a timely manner.
2/22/2019
David C. VERIFIED CUSTOMER
I had no appointment. Stacey worked me in so that I didn’t have to make two trips. Excellent service. Thank you Valley Hi Kia for having her on your team.
2/22/2019
Kyle P. VERIFIED CUSTOMER
Awesome customer service 5 stars all the way!!!!
2/22/2019
SANTOS A. VERIFIED CUSTOMER
This was one of the best services I have had a Valley Hi Kia very professional and on time for a change. Thank you very much. Stacy is a very conscientious employee
2/22/2019
John J. VERIFIED CUSTOMER
She was great, very professional and nice.
2/22/2019
Richard R. VERIFIED CUSTOMER
Andy was very knowledgeable and professional. He kept us informed esch week of the status of the vehicle and always answered our questions.
2/22/2019
John C. VERIFIED CUSTOMER
Excellent friendly staff, Super service
2/22/2019
Martin M. VERIFIED CUSTOMER
He is always polite and keeps me informed on my car
2/22/2019
Manpyeong K. VERIFIED CUSTOMER
Good job
2/21/2019
Vikki S. VERIFIED CUSTOMER
William did a great job.
2/21/2019
Edward M. VERIFIED CUSTOMER
As always your service department took care of me very well I've been bringing my van there for 13 years and as long as I own my Kia I will bring it there it's the only place that I let touch my vehicle they and special thanks to Andy for always helping me out
2/21/2019
Juan B. VERIFIED CUSTOMER
I can always count on the service, and GREAT people to make my day.
THANK YOU ANDY, and all the crew.