Melissa’ service was superior. She did what she needed to do to get the parts in, and kept me up-to-date on the entire process. I couldn’t ask for more!
5/26/2018
Joseph S. VERIFIED CUSTOMER
Your associate was very friendly and helpful
I was out in no time , thank you Sutton Ford
5/26/2018
Edward V. VERIFIED CUSTOMER
Brought my vehicle in for the passage airbag replacement recall on 5/24 around 4:30pm and after my vehicle was returned to me after the repair was made the dash was damaged with Scratches and tool marks. I brought this to the attention of Bryan in Quick Service before I left, myself, Bryan and the Technician who serviced the Vehicle to confirm the damage on the dash. Bryan at this time went ahead and took pictures of the damaged area to show the manager of the department and told me I would receive a call on 5/25 from the manager but never heard from them.
I understand mistakes happen and people take advantage but my vehicle is 10 years old with 20k mile and in Pristine condition and hope Sutton Ford makes good and the repair of the dash, and if Sutton will not take Responsibility please let me know so I could make the repair soon because this is really bothersome to me as I have taken very good care of this vehicle.
5/26/2018
Deborah M. VERIFIED CUSTOMER
Appreciate the timely service
5/26/2018
Paul J. VERIFIED CUSTOMER
Great service!!!
5/26/2018
Michael C. VERIFIED CUSTOMER
As always... Sutton Ford has exceeded my expectations of quality service ! Thank you
5/26/2018
Lawrence P. VERIFIED CUSTOMER
Fast, professional, courteous..
5/26/2018
Gwendolyn T. VERIFIED CUSTOMER
Jillian was very helpful and professional I appreciated her service and her kindness
5/26/2018
Charles T. VERIFIED CUSTOMER
Jillian is great
5/25/2018
Eunice W. VERIFIED CUSTOMER
I agree he was a very nice person and whoever did my Auto butler a very Big Thank you and the Recall job as well.
5/25/2018
Deborah W. VERIFIED CUSTOMER
I'm a regular customer of sutton Ford. I enjoy and appreciate the wonderful service. So much that my youngest daughter from Portage Michigan brings her Fusion to your dealership to have her oil-change.She loves the service and hospitality. Jillian is always very helpful and she has such a beautiful personality. Very good customer service.
5/24/2018
Winston W. VERIFIED CUSTOMER
Everything was perfect :)
5/24/2018
Walter O. VERIFIED CUSTOMER
It was nice dealing with Dave. I appreciate him ordering the parts I need for my next service visit. It was also nice to get my car back clean. I will always bring my vehicle to the dealership if my visits can be yesterday.
5/24/2018
Anthony B. VERIFIED CUSTOMER
Great job I love y'all sevice
5/24/2018
Dionne M. VERIFIED CUSTOMER
I can't remember the gentleman's name who initially help me, but from the time I walked in to the time I came back to pick up my vehicle, I experienced nothing less than professionalism at its best. Everyone was so courteous. I was so very happy to visit a place of business and did not any young men with their pants hanging off of their butts with NASTY underwear exposed. ????????
5/24/2018
Alfred W. VERIFIED CUSTOMER
Great service,Melissa Le Bran outstanding
5/24/2018
Orie P. VERIFIED CUSTOMER
Your Express Services are well organized
5/24/2018
Charles H. VERIFIED CUSTOMER
The problem was diagnosed and brought to my attention what needed to be fixed. I was given the opportunity to select the work that needed to be done. The job was completed with satisfactory results. The service agent was exceptionally informative and nice.