Sutton Ford Auto Repair Service

Even though I was not able to purchase my tires from Sutton Ford due to my mishap with my finances, Jessica was extremely happy in helping me determine the product I wanted. She was Professional, Courteous and a Compliment to Sutton Ford.

I love the way she keeps her cool with some of her customers. Just an amazing job she did.

She was very nice and accommodating. It was a pleasure meeting her.

Waited a little longer than usual for my oil change. Over 3 hours. But I do understand Sutton Ford was short of help the quick lane. In addition, the did not clean up under the hood when they changed the oil. There was still a lot of leaves under the hood. The normally would clean all leaves out. That was a little disappointing.

Very focused and knowledgeable

I really love the service i received and Melissa is the best. She really works hard at pleasing the customers when we already know that getting repairs down can be traumatic.

Did not ge a car wash

Stephanie was an excellent service provider, easy to work with and very knowledgeable.

MS Jillian was very attentive and polite throughout my service.

Jillian was very helpful and answered all my questions! She had a very nice personality and very friendly

The only glitch was my ride home. I was surprised by how long it took to complete the job. 7 hours without my car was a wasted day for me. I was happy with completed job. Just not the time it took

Erik had no knowledge and neither did I that the cover plate to the driver's seat control broke apart only two hours after I picked my vehicle up for one of three things I bought in for service. It seems since I'm the only client with this problem & it will be the 3rd time I'll have to bring my Explorer in for this problem, I guess I have a "lemon" when it deals with this cover plate!!!

Jillian went above a d beyond to ensure I felt safe and ensured I had a ride there and back. Her involvement with the process makes Sutton Ford a motor company above the rest! Thank you for.employing great employees like Jillian.

Overall great service

Jessica was awesome!

To begin I brought my car to Sutton Ford because I had brake issues, a rubbing or small fringing noise, when I received my car back there was no change. The exact same problem I bought my car in for was still there. Here is the most unsatisfactory response I got, the rubbing sound is from my rear rotor where the smooth part of my rotor meets the groove in the rotor and rust on the rotor. Now from my experience if the the rotors have grooves and are making sounds you replace the rotors and pads because from my experience the problem will only get worse. I asked the technician if it was his car wouldn’t he want the problem that he brought his car in for to be fixed when he picked up his car? His answer of course was yes, then when I went back in to inquire about the brake job I was quoted a price of $479 per axle, now that may be your prices but I’m capable of doing the job with quality Ford parts for much less, also I came in with my engine light on and a front end issue, which I had to make another appointment for next week, again that might be the way Sutton Ford does business, me personally think that’s a terrible way to do business. Last but certainly not least since I purchased this vehicle I have had nothing but problems, if you check my records. Sutton Ford my personal opinion is not a good dealership and I will be purchasing another car and trust and believe I wouldn’t think of going to Sutton. The Qi was how was my experience TERRIBLE, you just might be getting another complaint if the gentleman I overheard arguing at the cashier desk while I was there reports his incident. Have a nice day...

Thanks Melissa!!! She is always so nice and takes care of ne right away.

She’s very nice & good at her job

Thank you for always being there even when it take a little longer than expected. However what business is not affected. Thanks again for your whole Quick Lane Dept. I will be back as always. Jillian is a tremendous person.

The time to fix my issue was shorter then expected. Ms. Hareis was very courteous and professional.