Sutton Ford Auto Repair Service

The customer service there was amazing

Ms Sellers was very helpful and very professional in every way,there need to be more employees like her.

His name was Jarvis

Jillian was a pleasure!!

Great experience!!!

Super easy dealership to work with no hassles

I rate Ms. Sellers with the following comments. -Very knowledgeable -Attentive to my questions and concerns -Helpful in explaining what services I needed -Very professional -Great with follow-up (scheduling, text messages and emails)

I am extremely disappointed and honestly embarrassed by the experience I had at this dealership. I brought my car in because I had to jump-start it twice within two weeks. When I arrived, Bryan told me I needed an oil change, a new battery, shocks, undercarriage hardware, and an engine flush. I asked for a price breakdown and decided to get only the oil change done. I had already purchased a battery somewhere else, and they installed it after my friend disconnected the cables. When I picked up my car, it still needed a jump just to start. Bryan immediately blamed it on the person who disconnected the cables, instead of checking their own work. He also lectured me about how I “spent more money” by not buying the battery from them — which felt unnecessary and unprofessional. I had to get to work, so I left. Later that same day my car started overheating, and I had to add antifreeze myself. The next morning, my car was completely dead again. I returned to the dealership with my husband. He asked why the car wasn’t starting and explained that before, at least it would start off a jump — now it was completely dead. Instead of answering the question, Bryan asked, “Well, who was the guy you had up here the other day looking at the car?” His comment felt rude, irrelevant, and honestly disrespectful. It caused tension between me and my husband, and it had nothing to do with the issue we were trying to solve. Even worse, Bryan had no real solution for us. He said they “don’t test batteries once they install them” and that they don’t check whether the car is actually running if the battery comes from a third party. That was shocking to hear from a dealership. My husband was prepared to tow the car back, but we decided to get a second opinion. The other dealership immediately found the issue: Sutton Ford never tightened the ground cable. Something so simple caused days of stress, arguments, embarrassment, and unnecessary frustration. I truly believed a dealership was supposed to be the safest and most reliable place to take your car. Instead, I left feeling let down, overlooked, and deeply disappointed. I would never expect this level of carelessness and lack of professionalism from a place I trusted with my vehicle.

I originally made and appointment for an oil change. Bryan was friendly and helpful answered my questions with ease and offered transportation to my home. Thank you Bryan for your assistance and signing me up to protect my vehicle from corrosion

Jason is really nice and he always go above and beyond with us customers he’s my favorite person when I come to quick lane….

Thank you

Very professional

Bryan was perfect did a great job Service was great and the people were friendly

Even though we were unable to perform the necessary repairs at this time, Brian was wonderful and explained everything simply and in great detail. He is really a professional, wonderful person.

Great customer service skills.

Great customer service. Always satisfied but with the service I received.

Thanks for all

She is one of the best at Sutton Ford. Also goes the extra mile for her customers!

Gloria Sellers is professional, patient, & kind. My husband & I are very pleased with all the service provided. Also, every one that works there are wonderful. I told all of my family & friends about “Sutton”

I was very excited about the services. Melissa does a outstanding job if I can give 100% in the surveys I will. I’ve had a Lincoln for the last 10 years, my sisters and my mom had bought four cars and we always ask for Melissa, she’s the best.