Jessica was very helpful and offered for someone to drive me home verses waiting on my car to be service.
1/22/2022
Brett P. VERIFIED CUSTOMER
I understand that diagnostic fees exist, but when I called and said my hatch is mechanically busted, all I wanted to know was how much it would cost to fix. I was never told there would be a $179 fee just to look at it. I also mentioned the front end was knocking and wanted pricing. Again, didn’t expect $90. I spent $300 just to confirm what I already knew.
When I scheduled this car, I shared I was am getting ready to close on a mortgage and timing was tough. I needed to determine whether to fix now, wait until after close, or just buy new. (And this was for 2 vehicles) I decided I was going to buy end of February, but after getting billed $300 for no work done, it just felt line a punch In the gut.
My other car is scheduled on 02/01. We are canceling that follow up service and will look at buying at another dealer or leaving ford altogether.
Side note: I mentioned my surprise to the cashier, she was very dismissive and responded by telling me where the exit was and I could talk to the quick lane team if I wanted to. I just said I was surprised at the pricing. She ignored my comment. I wasn’t trying to start anything, but after that response, I knew I was done.
1/22/2022
Debbie G. VERIFIED CUSTOMER
Very polite and professional
1/22/2022
Arthur J. VERIFIED CUSTOMER
Yes Melissa was great very professional, nice and helpful.
1/22/2022
Matchmaker Real. VERIFIED CUSTOMER
Even though it took a long time for an oil change, Jessica was honest up front.
1/22/2022
Dan N. VERIFIED CUSTOMER
Jessica is awesome
1/22/2022
Rodney C. VERIFIED CUSTOMER
Satisfied with service.
1/22/2022
Thaddeus N. VERIFIED CUSTOMER
Ms Julian always take care of me ! But everyone in service takes care of everyone!
1/21/2022
Jeanette B. VERIFIED CUSTOMER
Erik is excellent with customer service. Keeps me in the loop with what’s going on when my car is being repaired. He’s always super friendly and pleasant to work with.
1/21/2022
Rhonda W. VERIFIED CUSTOMER
I dropped my truck off on Tuesday the 19th at 7am to get a remote starter put on my truck. I was informed at 2pm that it would be ready in an hour. I then received another phone call around 5:30 or 6pm that they needed to keep my truck as it was not ready and wouldn’t be ready until the next day. My truck was not ready until 1pm on Wednesday the 20th. This was totally unacceptable as I was inconvenienced by not having my vehicle.
1/21/2022
Nicole T. VERIFIED CUSTOMER
Jessica was very professional & provided excellent customer service!!!
1/21/2022
Elbert R. VERIFIED CUSTOMER
Very helpful thank you
1/21/2022
Devante M. VERIFIED CUSTOMER
Jessica was completely nice and respectful during the entire visit. Keep me up to date on things that was going on
1/21/2022
Pearlie B. VERIFIED CUSTOMER
Thank you for your services provided and quickly.
1/20/2022
Shanya F. VERIFIED CUSTOMER
Great service
1/20/2022
Carolyn D. VERIFIED CUSTOMER
The fumes in quick lube made me cough, l had to go to the front. Jill always takes good care of me.
1/20/2022
Margurite M. VERIFIED CUSTOMER
Jillian is always gracious!
1/20/2022
Mohammad A. VERIFIED CUSTOMER
Really professional service team. Kept me updated through out the process. Offered me a ride home and back. After she realized that my truck will not be done the same day. She set me up with a rental car without me asking.
Really nice positive attitude. Keep up the good work. I already Reffer Ed many customers for sales and service.
Thank you Sutton ford for having the best staff I’ve ever deal with in the car business industry. I hope everyone could be professional like your staff.
1/20/2022
Vanessa C. VERIFIED CUSTOMER
Very professional
Very helpful
1/20/2022
Carmen B. VERIFIED CUSTOMER
Jillian is very friendly. She makes you feel important .You know she is efficient and professional. Jillian keeps you informed about your service.