First of all I am not sure which one of the gentlemen was Jason, If this was Jason did
The work on my vehicle,yes a job well done.
10/28/2022
Keith H. VERIFIED CUSTOMER
Jillian is alway helpful and friendly alway come though with the best results she really loves her job and cares about the customer experience.
10/28/2022
Charles L. VERIFIED CUSTOMER
Great job
10/28/2022
Shelly D. VERIFIED CUSTOMER
Friendly, good work. Car came back very clean.
10/27/2022
Tony R. VERIFIED CUSTOMER
Great work
10/27/2022
Svasia B. VERIFIED CUSTOMER
Jason was great. No issues or complaints.
10/27/2022
Savannah J. VERIFIED CUSTOMER
Erik was very helpful and patient with me during the whole process. Answered all my questions and kept me informed with my car. Great customer service skills, I will bring my car back to this location because of my positive experience!
10/27/2022
Shirley S. VERIFIED CUSTOMER
Thank you for the prompt service. Such a pleasant experience.
10/27/2022
Angela D. VERIFIED CUSTOMER
Superb as always
10/27/2022
Michael S. VERIFIED CUSTOMER
Melissa did a wonderful job. I have now complaints about her at all. However, I was upset that an issue i had with my vehicle was blamed on me but the issue started nearly as soon as I took posesson.
10/26/2022
Deborah I. VERIFIED CUSTOMER
I just love going to Sutton! The people that work there are awesome! I wouldn’t go anywhere else!
10/26/2022
Jean S. VERIFIED CUSTOMER
Brought my vehicle in 3 weeks earlier complaining about battery drainage. Told the service provider that AAA say the battery need replacement. They assured me the battery was okay and the vehicle needed an oil change it’s 30,000 mile check up new rotors and back brakes. Note the vehicle is a 2013 Ford Escape with 31,000 miles. After we paid for this $816, I went on vacation for a week. Came back and once again had to get triple A to jump the car. Brought it back to Sutton for service and told them once again what triple A said about needing a new battery and it cost me $218 for the battery plus install. I feel as though this Ford Service Department truly ripped me off. I will not be returning our vehicle here for service again. Unfortunately, this should not be toward Jessica but unfortunately it is the way it is.
10/26/2022
Vernon P. VERIFIED CUSTOMER
She had a good personality and was very helpful.
10/26/2022
Margurite M. VERIFIED CUSTOMER
Very professional staff
10/26/2022
Darnyl O. VERIFIED CUSTOMER
Great Service all around!!
10/26/2022
Debra H. VERIFIED CUSTOMER
Eric was great, helped me get my vehicle back to normal. My complaint is not against him but for the person who parked my vehicle after it was serviced. Small complaint but it was parked in almost the last row and I had to walk in the rain to retrieve it.
10/26/2022
Harry F. VERIFIED CUSTOMER
My Technician went above and beyond in terms of him providing me excellent, timely , professional services. He was also able to get me a couple of discounts which lowered the the total cost of my repairs . Thanks sutton Ford for being their when I really needed you Harry F
10/25/2022
Juan M. VERIFIED CUSTOMER
My truck is leaking oil all wet underneath
10/25/2022
Audrey B. VERIFIED CUSTOMER
Greatly appreciated his customer service as well as the others. The team make sure to answer questions and to go over other things that were found wrong with my vehicle. Service is so greatly appreciated that I have recommend a friend to get service there as well
10/23/2022
Alyece B. VERIFIED CUSTOMER
I did not received the customer care that I had experience with
Other customer service representative. Jasmine was a excellent
Service representative for ford . I would give jasmine a 10 on customer
Care service and I had a printout for the work that was less than $71.99
And I still got charged the $71.99 ,which meant Margaret did not put it on
My service sheet so I could get the discount.????????????