It was never discussed with me that my quick lane bill was $200 more than what I was expecting for my Works oil change. Only found out about the spark plug issue when I picked up my car and received my bill. Upon Maggie’s advice, I did make a regular service appointment to have 8 spark plugs changed, because she said they were having issues removing them. I was not made aware that they did replace one, but it broke, resulting in additional labor charges. That was never communicated to me over the phone. A large amount like that should have been brought to my attention at the time they realized there was an issue. It was not.
4/24/2023
Steven H. VERIFIED CUSTOMER
MR. Scott's experience as it comes to great customer service was outstanding. He was,so knowledgeable in explaining the services I needed. Furthermore, he explained the the service I needed after my oil change. This service department is so professional in all aspects of customer service. Thank you!
4/24/2023
Perry G. VERIFIED CUSTOMER
Everything was great
4/23/2023
Terrance M. VERIFIED CUSTOMER
Great service
4/23/2023
Tamie G. VERIFIED CUSTOMER
Vehicle is not fixed
4/23/2023
Victoria G. VERIFIED CUSTOMER
I appreciated the service of Jason Scott. He was very efficient and personable.
4/23/2023
Terry W. VERIFIED CUSTOMER
The Staff were very Polite and Helpful. The place was clean and work was completed time. I appreciate all of your hard work. You always go out your way to provide great service.
4/22/2023
Ivory M. VERIFIED CUSTOMER
Great service
4/22/2023
David J. VERIFIED CUSTOMER
Jessica was very professional, knowledgeable, and provided excellent customer service by keeping me updated on the status of my vehicle
4/22/2023
Christopher M. VERIFIED CUSTOMER
I made appt on line..someone called to tell me my vehicle was ready for pickup.. good job?
4/22/2023
Louie J. VERIFIED CUSTOMER
Great service Rep
4/21/2023
Howard S. VERIFIED CUSTOMER
We took the 2017 Edge in for the Auto Butler service and the Works package. We asked that the GPS software be updated also. They were unable to update the software and nobody could explain what the problem was. The Works service was done with no problem. However, when I went to get the car, I noticed it was dirty and it's always been clean after the Auto Butler service. I went back in to ask what happened and found out that the Auto Butler service wasn't done. That was the main reason that the car went in.I had to reschedule another appointment to get the service done. I'm not happy because now I have to be without the car for another day. Please call me at ****-****-xxxx.
4/21/2023
Roscharl W. VERIFIED CUSTOMER
Excellence from the beginning to the end, very professional. Thank you!
4/21/2023
Lanair G. VERIFIED CUSTOMER
Melissa LeBron is a beautiful person beautiful personality has nothing to do with my service that I received yesterday from your tech though this morning I get up on my way to work driving about 15 minutes and my engine light came on again in the car started doing the same thing it was doing when I brought it in so I would need a call back from one of your salespersons to correct the problem my number is ****-****-xxxx
4/20/2023
Kathleen B. VERIFIED CUSTOMER
great experience
4/20/2023
Louis S. VERIFIED CUSTOMER
Very engaging and personable he answered all my questions with excellent knowledge
4/20/2023
Joyce C. VERIFIED CUSTOMER
Jason was very professional and knowledgeable
4/20/2023
Maria G. VERIFIED CUSTOMER
Maggie answered all my questions she was very helpful and informative.