The service provider was very rude to my friend who spoke on my behalf because I am autistic, and it shouldn't take 5 hrs to change only two brake pads and do an oil change.
1/18/2022
Johnny B. VERIFIED CUSTOMER
I’m great appreciate with all of the help I have been received today thanks all
Johnnybuipham
1/16/2022
Sujit J. VERIFIED CUSTOMER
Awesome and hassle-free service.
1/16/2022
Ruth P. VERIFIED CUSTOMER
Quick & easy
1/16/2022
Darian F. VERIFIED CUSTOMER
Stephanie was great dont ever lose such a valuable employee. Now the fact that I have 10K miles on my car and had to have the brakes replaced is ridiculous, never seen anything like it. What makes it worse is Honda refusing to honor a goodwill request for their sub-par products. Would I recommend someone to buy a Honda absolutely not.
1/16/2022
Colleen T. VERIFIED CUSTOMER
F H always gives us a 5 star rating. I give 5's across the board. There were no question s in this survey. It just went to this comment page.
1/15/2022
Debra D. VERIFIED CUSTOMER
Excellent!
1/15/2022
Jonathon M. VERIFIED CUSTOMER
Dylan was friendly
1/15/2022
Peter N. VERIFIED CUSTOMER
The service was excellent!
1/15/2022
Colin M. VERIFIED CUSTOMER
Dylan was polite, professional and explained the details of my service very well. This is the second time he has been awesome.
1/15/2022
Wendy J. VERIFIED CUSTOMER
Very helpful and friendly service. Thank you for all you do.
1/14/2022
Sara C. VERIFIED CUSTOMER
There were excellent in helping me figure out what was wrong with my car. Once they found out my car had been vandalized (catalytic converter cut out), they didn’t charge me for the inspection. Thank you guys!!
1/14/2022
Gabriela K. VERIFIED CUSTOMER
My service advisor today was Danny, and he was outstanding. The rest of my comments have nothing to do with him. On the contrary when he walked up he immediately acknowledged me and said he would be right with me while the mail to his right and female to his left said nothing before he walked up and I stood there for about five minutes.
However since you’re asking I will tell you, I’ve been to the store 34 times now and I am always completely amazed at how long it takes the service advisors not only to help the people in line but to even acknowledge them. I think it is poor customer service to have people in line while advisers are making phone calls. There should be somebody that is not sitting behind those counters calling people back. It is not just happened once, every time I’ve been there it takes some time for the customers to be acknowledged.
1/14/2022
Steve S. VERIFIED CUSTOMER
Danny does a great job as always
1/14/2022
Pam K. VERIFIED CUSTOMER
Dylan was very helpful and responsive. Great customer service!
1/14/2022
Frieda J. VERIFIED CUSTOMER
Excellent service
1/14/2022
Fred S. VERIFIED CUSTOMER
Good service
1/14/2022
Ruth A. VERIFIED CUSTOMER
Dylan is the best! Always pleasant and professional, I appreciate that he remembered me too, excellent customer service!
1/14/2022
Chris B. VERIFIED CUSTOMER
Danny is great and friendly!
He explained everything very well!
1/14/2022
Mary Ellen. VERIFIED CUSTOMER
Danny always provides the best customer service experience. He has a great attitude and always makes sure to answer questions.