Kept me completely informed. That’s important to me. Nice guy. An asset to the company.
1/24/2019
CHARLES G. VERIFIED CUSTOMER
Mark always there to hear your car needs, he explained and always returned my calls, he is very professional. My good friend Mark. Thank you.
1/24/2019
Thomas P. VERIFIED CUSTOMER
No hassle, easy process, professional, and pleasant.
1/24/2019
Gino C. VERIFIED CUSTOMER
Tony is outstanding. He is thorough, personable, and made me feel confident my car would be done right.
1/24/2019
Alan W. VERIFIED CUSTOMER
1. Dealer was not able to deliver car as before
2. Car was not detailed or washed
3. Definitely step down from 5 star service
1/24/2019
Jacqueline S. VERIFIED CUSTOMER
Angelo really helped me. Appreciate it.
1/24/2019
JAMES J. VERIFIED CUSTOMER
Angelo,as always was professional in explaining the service. He’s the reason that I continue to get my vehicle serviced at MB of Marin.
1/24/2019
Victoria C. VERIFIED CUSTOMER
We love Eliseo ! He is fabulous !
1/24/2019
MARINA O. VERIFIED CUSTOMER
It is always a pleasure working with Elisio for my repair needs.
1/24/2019
Annie R. VERIFIED CUSTOMER
Noah was friendly, prompt and professional. Excellent service team.
1/23/2019
MONIKA J. VERIFIED CUSTOMER
Steve was awesome. I hope to deal with him with all my Mercedes needs. Very personable and I trust him!
1/23/2019
William D. VERIFIED CUSTOMER
Tony does a great job.
1/23/2019
James W. VERIFIED CUSTOMER
Eliseo was just terrific in working with the technicians in solving my service issue which was a tricky one. I am always pleased with my interactions with Eliseo. To me he is the face of Mercedes Benz and one of the primary reasons I work with MB of Marin.
1/23/2019
Loren R. VERIFIED CUSTOMER
Thanks for the quick and efficient service.
1/23/2019
CATHY L. VERIFIED CUSTOMER
So far everything has been a pleasure. From sales to service.
1/23/2019
Doria P. VERIFIED CUSTOMER
Great follow through & to work with.
1/22/2019
ELIZABETH C. VERIFIED CUSTOMER
VERY SMOOTH IN AND OUT WHICH IS UCH APPRECIATED.
1/20/2019
Wesley M. VERIFIED CUSTOMER
Steve was great, very professional and kind.
I did ask for a car wash and was told the car would be washed thoroughly.
It was absolutely filthy I have photos to prove it this is not the standard of care that we normally receive.
We do come often to get the car washed and most of the time we have an excellent experience, this time I don't know what happened?
Mr. Penske himself was actually in the store perhaps people were paying more attention to him than to the car.
I know you all will make this right as you have excellent customer service.
Please contact my wife Julia at ****-****-xxxx to set up a car wash on Tuesday please.
The car we have is so beautiful and has white interior we asked several people how to clean this because we want to make sure that we're taking great care of the car.
A new person who was very kind also did walk me back to the service area but they weren't sure what product to use.
I would appreciate more detailed information on how to keep the seats clean and in great condition.
Thank you for all that you do we appreciate you all so much and we look forward to sitting at 4 appointment on Tuesday, after the holiday.
Many thanks-
Wes
1/20/2019
TOM G. VERIFIED CUSTOMER
Great service as always, thanks guys!!
1/20/2019
Randy T. VERIFIED CUSTOMER
Angelo was personable and professional and the whole team worked very well together. My only disappointment was that my car had not been cleaned when it was returned to me as in the past.