He is always amazing very thorough, timely and helpful I love working w him
8/15/2019
Jim S. VERIFIED CUSTOMER
Mark is the best!
8/15/2019
John C. VERIFIED CUSTOMER
This was my first experience at Mercedes of Marin. I am not abut customer but would be happy to return and give what business I have. Love my E 350! Service is very important to me and will jump brands just for good service.
8/14/2019
Bichloan N. VERIFIED CUSTOMER
Traci did a great job with explaining and processing forms for my car service. However, I waited a bit longer than usual at the cashier to pay my bill and collect the vehicle. The receptionist spent too much time helping the customer who arrived before me. There should be 2 people at the cashier.
8/14/2019
Donna G. VERIFIED CUSTOMER
Very thorough at solving a difficult problem. Thank you so mch
8/14/2019
Scott L. VERIFIED CUSTOMER
Steven Drew is the absolute best Service Advisor I have ever had.
He thinks of everything and makes helpful suggestions.
8/14/2019
Patrizian P. VERIFIED CUSTOMER
Tony took extra time with me to explain some of the basic features and functions of my E 350 (which I’m embarrassed to admit were still a mystery to me after five years of ownership). It is a pleasure to work with him every year at my annual maintenance appointment.
8/14/2019
Vyacheslav F. VERIFIED CUSTOMER
Excellent service.
8/14/2019
Natalie D. VERIFIED CUSTOMER
I have her card and will always use her. She was fabulous and got my emergency handled quickly. So thankful!
8/14/2019
Yadvinder S. VERIFIED CUSTOMER
Mark / Robert
All are great !!
8/14/2019
Raymond G. VERIFIED CUSTOMER
Mark was great! Really helpful and considerate of my needs.
8/14/2019
Marina R. VERIFIED CUSTOMER
Two days after my car got serviced the same light reappeared and now I have to bring the car in again. This is a huge inconvenience for me.
8/12/2019
Binoj M. VERIFIED CUSTOMER
This is the singular worst customer service experience we have ever had, barbnone. So bad we are thinking of never purchasing another Mercedes again after 25+ years of devoted ownership. This was ABUSIVE.
8/11/2019
Sherman L. VERIFIED CUSTOMER
Car dropped off Thursday at 4:30 and not checked in until I called Friday at 4:30 to see if it was done
8/11/2019
M S. VERIFIED CUSTOMER
I am happy that Mercedes Benz of Marin has someone like Traci that she understand the professional customer service !
8/11/2019
Mark C. VERIFIED CUSTOMER
Angelo is great !
8/11/2019
Martin S. VERIFIED CUSTOMER
Looking forward to it,
8/10/2019
Theodore D. VERIFIED CUSTOMER
No response to my phone calls
8/10/2019
Lynn A. VERIFIED CUSTOMER
Mr. Estrada handled my dilemma professionally. He was thorough in advising me both rear tires need attention quite soon!
He was personable and well groomed which is appreciated ... likely a business bonus for Marin MBZ. Thanks to Eliseo, my vehicle repair was performed timely and I was on my way...
Thank You, Lynn A