Mark is kind, quick in getting me out at drop off and pick up and competent.
8/18/2019
Michael C. VERIFIED CUSTOMER
Estrada is gold.
8/18/2019
STEVEN H. VERIFIED CUSTOMER
Thank you all!
Awesome job
8/18/2019
Francois A. VERIFIED CUSTOMER
Tony is a professional.
8/18/2019
David R. VERIFIED CUSTOMER
Steven is GREAT!! Thank you!!
8/18/2019
Laura C. VERIFIED CUSTOMER
I phoned numerous times inquiring about the recalled air bag. Each time time I spoke with trace who told me she would call as soon as the airbag arrived. Finally I walked into the dealership and spoke with the parts manager who informed me that the bad was in. I had the misfortune of dealing with Traci as my service advisor. She was unprofessional and dishonest.
I was also told that my car needed a steering system part for $27.00 and approximately $2,500 in labor. I took the car to another dealership and was informed that there was no steering system leak.
8/17/2019
Jon R. VERIFIED CUSTOMER
Steven Drew is quite simple the BEST service rep we've ever encountered with Mercedes Benz.
8/17/2019
Steve A. VERIFIED CUSTOMER
Noah was a complete pleasure to work with. The service was beyond my expectations, everything from accommodating a walk in without an appointment and the expedient service I received. All my questions were answered and Noah was very accommodating. The service was done quickly and I received a shuttle ride each way. The service was better than what I have received in SF. Noah is an asset to your team in Marin.
8/17/2019
Loren K. VERIFIED CUSTOMER
She was fabulous
8/17/2019
McGill H. VERIFIED CUSTOMER
One does not appreciate what one has until it is gone is an old adage. When I moved to San Francisco, I was too lazy to drive over the bridge and instead took my car to Mercedes Benz of SF.
I was rather disappointed with the service I got there. The issues I brought up about my car were not fixed and I continued to get the run around about the airbag recall. The final straw was when my wife came to pick the car up she was not allowed to pick up the car. I had to be personally call the manager to allow my wife to pick up the car. Let me say that I was a little more than annoyed.
Mark’s professionalism to listen and get the problems fixed with my car is welcome relief. He kept me abreast of issues as the came up and sought approval before doing any work.
As an appreciation to Mark, when the time comes to replace my car with a new MB, I will start my car search with MB of Marin. I plan on purchasing a new MB when Mercedes makes more electric versions of their cars available. I prefer an electric MB over a Tesla and his is what is delaying my new car purchase.
8/16/2019
Denise I. VERIFIED CUSTOMER
Traci is great to work with. She understands what is needed and always keeps me informed about the progress of my car service.
8/16/2019
Barbara O. VERIFIED CUSTOMER
Tony is professional and informative; very easy to work with
8/16/2019
ROBERT A. VERIFIED CUSTOMER
Elisio has provided me with excellent service for many years. I couldn’t ask for a better Service advisor.
8/16/2019
Sutton T. VERIFIED CUSTOMER
Steven rocks! He’s awesome and one of the reasons I come there!
8/16/2019
John H. VERIFIED CUSTOMER
Service was fine, my only complaints are:
1. I occasionally get an active curve system malfunction message. Service could not find a record of the fault code.
2. $1000 for a 50k service is incredibly steep. I do think that’s a ridiculously high cost.
8/16/2019
John R. VERIFIED CUSTOMER
Traci was awesome ......
8/15/2019
ANNA H. VERIFIED CUSTOMER
Traci was superb, went the extra mile to help me
8/15/2019
John L. VERIFIED CUSTOMER
Easy
8/15/2019
PAUL S. VERIFIED CUSTOMER
Aside from loving my 2018 E63 wagon (the third One I have purchased from your dealership) I have a couple of equally convenient choices who to buy them from.
The reason I have, and will continue to purchase my cars from you is solely because of Elisio.
Elisio is the consummate professional, who knows how important it is to provide the absolute best customer support humanly possible,!!!
8/15/2019
Neeraj S. VERIFIED CUSTOMER
I waited 1 hour for my car when I picked it up . When I received my car it had dirt on the windshield and was not washed.