The price of fixing the door handle on my car was outrageous. It reached 10% of the value of the car. You can buy a $35 kit on Amazon as opposed to a $1,200 charge by Mercedes.
Tracy was fine.
11/8/2019
Trevor W. VERIFIED CUSTOMER
Good follow up and good customer relations
11/8/2019
Rachelle E. VERIFIED CUSTOMER
Traci was great! Thank you
11/8/2019
Daniel M. VERIFIED CUSTOMER
An accidental service “issue” occurred but because of the amiable initiative and persistent diligent and generous intervention of Traci Crespo the matter will be fully resolved and my trust in and loyalty to the MB brand fully restored and even burnished. Stuff happens but MB stepped-up which I much appreciate.
Daniel W. Moynihan
11/8/2019
Mark M. VERIFIED CUSTOMER
Anthony was great! Great communication. Very professional!!
11/8/2019
Laura W. VERIFIED CUSTOMER
Noah was very attentive and helpful !
11/8/2019
Juan L. VERIFIED CUSTOMER
Excellent service - quick and straightforward and awesome amenities while I waited! 10/10
11/8/2019
Ingrid W. VERIFIED CUSTOMER
Traci is a nice and helpful person to work with.
11/7/2019
Genevieve G. VERIFIED CUSTOMER
Noah was so helpful and informative!!
11/7/2019
Joanne F. VERIFIED CUSTOMER
Very efficient service dropping off the car and getting a loaner, and I appreciated that my car was delivered back to me at home.
11/7/2019
Jeremy B. VERIFIED CUSTOMER
Traci always provides excellent customer service. She goes above and beyond to ensure everything is taken care of and keeps you informed at all stages of the service/maintenance process.
11/7/2019
Peter T. VERIFIED CUSTOMER
Eliseo is terrific and the ultimate professional.
11/6/2019
Shirley P. VERIFIED CUSTOMER
Eliseo is five star service and a key reason I’ve leased so many cars from RAB
11/6/2019
Matthew K. VERIFIED CUSTOMER
Fantastic service as always!
11/6/2019
Paula S. VERIFIED CUSTOMER
Great service on a drop in basis!!!
11/6/2019
David A. VERIFIED CUSTOMER
Great 1st service experience. Thanks.
11/6/2019
Linda R. VERIFIED CUSTOMER
He did a great job for me. I was a traveler, needing to get home 5 hours from Marin, 101 highway. My check engine light was on. I was afraid to drive to a rural area not knowing whatthe problem was. I'm a fairly recent widow, driving alone. I needed to get home before dark.
11/5/2019
Robert D. VERIFIED CUSTOMER
Angelo was awesome. He gave me all my options and didn’t try to sell me on anything which is refreshing
11/4/2019
Richard N. VERIFIED CUSTOMER
When I called to make the appt I was told that I
Could wait for my car. Noah told me it could take all
Day. I had not planned on that happening.
IMy call was in for the 50k. I asked Noah two
Times for an estimate but she said not knowing
What the mechanics will find she could not
Provide an estimate. She also mention my car
Has two recalls but MB hasn’t sent the parts.
I left my car there at 11 am and didn’t get a call
Until about 2 pm. Noah said my car needed
Front brakes the the emergency brake needed
To be replaced for a total charge of 2500 plus
She told me the work needed to be done but
Didn’t give me the price until I asked. She sent
Uber to pick me up then when I got the she was
Gone. Very poor customer service. If I ever come
Back there again I will only deal with Tony. He has always
Been great.
11/3/2019
Maud N. VERIFIED CUSTOMER
Eliseo paid attention to our concerns about fragrances in the car. Much appreciated!