I called yesterday afternoon around 3:45 to check the status and also correct my contact information. I was told I would get a call back, but never did.
Also, the text I got about this survey still had my name wrong.
5/11/2019
RAMSEY M. VERIFIED CUSTOMER
Good service
5/11/2019
THOMAS N. VERIFIED CUSTOMER
Thank you.
T om Nakahara
5/11/2019
SIEWCHING L. VERIFIED CUSTOMER
Well done
5/11/2019
Nancy G. VERIFIED CUSTOMER
Man Wong was an excellent service rep. Took the time to explain my service, and made a few suggestions.
5/11/2019
Nang T. VERIFIED CUSTOMER
Excellent service, very friendly, on time,
5/11/2019
Jungah L. VERIFIED CUSTOMER
Jim was kind
And everything is clear and fast
5/11/2019
Lea F. VERIFIED CUSTOMER
Polite and fast, precise service.
5/11/2019
CHIU P. VERIFIED CUSTOMER
Great service. I have been a return customer for the passed 3 years. Francis was outstanding. The moment I step out from the service department, Francis make sure my car is parked in front of the service area for me to drive away.
5/11/2019
ROBERT O. VERIFIED CUSTOMER
Francis Saldona provided excellent service
5/11/2019
HAO C. VERIFIED CUSTOMER
I am very happy to get service at LONGO LEXUS. Thank you David and T.J !
5/11/2019
Julie B. VERIFIED CUSTOMER
Eric is Very professional and kept me informed with progress and updates with back ordered parts. Made the experience seamless and that is why I continue with the commited Lexus service center.
5/11/2019
Steffen M. VERIFIED CUSTOMER
Beau was friendly, knowledgeable, and took care of me. He made sure any questions I may have had got answered.
5/11/2019
Felicia G. VERIFIED CUSTOMER
Lower the prices
5/11/2019
Celia H. VERIFIED CUSTOMER
I am confident with the excellence your dealership and quick response from your team especially Jennifer Nam.
I am most grateful.
Celia H
5/11/2019
Ronie A. VERIFIED CUSTOMER
Mike should further review recent history on the battery issue before telling me that I will be charged if the battery test is ok. Your service guys already jumpstarted the car before I bought it that caused some of the fuses shorted. When I bought the car the other day and spent dinner, the car did not start immediately when we’re about to go home. I have to wait for several minutes then the car started. Yesterday morning the hard start happened again that’s when I demanded anew battery. There’s nothing with the car it’s how the battery issue was resolved. This was my worst experience in all Lexus dealers I went to.
5/11/2019
AARON V. VERIFIED CUSTOMER
She is very good , I recommended my Lexus friends come to see her
Wonderful person, excellent service
5/11/2019
Earl J. VERIFIED CUSTOMER
Jennifer Nam was fantastic as well as the entire Longo team!