Man Wong was very unprofessional and condescending. He gave me a hard time when I was trying to get service. He accused and insulted me of being a cheapskate saying “Nothing is free” when I wanted to get a maintenance inspection that was already previously scheduled ahead of time for me when I brought in a Lexus coupon. He said “I had to call another customer service in order to get proper service” and refused to work with me for help. He was not only unhelpful but made me feel like I was stupid. He wasted my time and made me feel unwelcomed at Longo Lexus. I hope no one receives this same treatment that I did as I expect and have always gotten great and exceptionally well service at all the times I have been at Longo Lexus for my Lexus 2015 GS 350 F Sport. I am very disappointed.
5/12/2019
Donald M. VERIFIED CUSTOMER
Francis was able to fit me in the schedule on short notice with no problems even though it was a small service (new key and key programming for an RX). This was important to me since the only key we had was the spare.
5/12/2019
Eric M. VERIFIED CUSTOMER
Taylor is amazing and always puts customers first!
5/12/2019
Lina D. VERIFIED CUSTOMER
satisfaction with the service provided by Robin .Thank you
5/12/2019
Ricardo S. VERIFIED CUSTOMER
Taylor was awesome.
5/12/2019
Peter H. VERIFIED CUSTOMER
Robin Ho did a great job!
5/12/2019
Diana A. VERIFIED CUSTOMER
Extremely Disappointed I paid $464.00 and 4 minutes after driving off Longo Lexus lot the same issue occurred on my car. Took my car back so they could fix what I paid for and they want to charge me $900.00 more to fix what they should’ve done right to begin with. I feel cheated because they should at least applied the $464.00 to the additional $900.00 work they should have done right to begin with. Aren’t they supposed to be expert Lexus mechanics?? They literally stole my money without offering to compromise or work with me to fix my car properly. Is there a supervisor to speak with????
5/12/2019
Oscar L. VERIFIED CUSTOMER
Julien set the expectation for my vehicle made sure I was informed at all times and made me feel like I was in the right hands
5/12/2019
Tonja W. VERIFIED CUSTOMER
Daniel went out of his way to deliver excellent service. He did a good job of communicating throughout the process.
5/12/2019
Ken C. VERIFIED CUSTOMER
Very good
5/12/2019
Michael L. VERIFIED CUSTOMER
Great service as usual
5/12/2019
Angela P. VERIFIED CUSTOMER
Frank Larusso always provide the best service. Jerry took me for a test drive to determine the noise the car makes when I turn my steering wheel all the way to the left. He replaced the suspension strut power and that took care of the problem I am a very satusfied customer!
5/12/2019
Christopher H. VERIFIED CUSTOMER
Madison provided exceptional service.
5/12/2019
Glenn U. VERIFIED CUSTOMER
Kelly showed me why the air pressure was down and had it repaired. Good job.
5/12/2019
JEFFREY F. VERIFIED CUSTOMER
Mike is great.
5/12/2019
William M. VERIFIED CUSTOMER
Great as always.
5/12/2019
Rebecca H. VERIFIED CUSTOMER
Picking up the car took longer than expected. I had to wait about 20 minutes after I paid for service.
5/12/2019
Jeanette C. VERIFIED CUSTOMER
I always look forward going to Lexus in Longo every time I have my car service there. All the staff are nice and friendly, very professional, trustworthy and has the best excellent service. I have no regrets for getting my car in Lexus Longo since 2016 until now.
5/12/2019
JAMES W. VERIFIED CUSTOMER
kept me informed regarding my service
excellent service rep
5/11/2019
Nancy L. VERIFIED CUSTOMER
I make my service appointments directly with Man Wong. I rely on Man’s advice on my car services and repairs, as he is very knowledgeable on the Lexus cars but more importantly I feel he is looking out for my interest. He is no nonsense and practical. He is very helpful in accommodating my schedule, and is responsive to my calls and texts.