Kelly was very helpful and assisted in getting the work done expediently.
11/28/2019
Peter C. VERIFIED CUSTOMER
Good coomunication and follow up.
11/28/2019
Regina P. VERIFIED CUSTOMER
Daniel did a great job with the communication! He’s had excellent interpersonal skills and a very friendly and kind demeanor. Good with explaining about the car issues. Definitely an asset to the Lexus team!
11/28/2019
Rolanda G. VERIFIED CUSTOMER
Francis was a pleasure to experience coming in for service for my vehicle.
He was professional, courteous, and expedient in getting me taken care of as i came in prior to going to work.
Longo is great!
11/28/2019
Katherine C. VERIFIED CUSTOMER
Very good
11/28/2019
Jacky L. VERIFIED CUSTOMER
Highly satisfied with the excellent customer service provided by service advisor Beau Ly.
11/28/2019
Hongning Z. VERIFIED CUSTOMER
I didn’t get notified as soon as my viehicle was ready for pick up. I wasted about half hour waiting. He said he thought I borrowed the car and left. I didn’t want to wait half hour for paper work then decided to stay.
Another issue is that I found very dirty shoe print in my car.
Third one is that I found a brand new filter on passenger seat. It made me question if technician really changed the filter for my car.
Not satisfied this time
11/28/2019
Judith P. VERIFIED CUSTOMER
I’m so glad that Jim Palmer is still at Longo. He’s so nice and so professional!
11/28/2019
Esteban W. VERIFIED CUSTOMER
Excellent customer service from James Palmer and yummy amenities
11/28/2019
ROSALINDA G. VERIFIED CUSTOMER
Noted.
11/27/2019
Ray S. VERIFIED CUSTOMER
Excellent customer service, and the team there ensures that the customer is completely satisfied with the services of LongoLexus.
11/27/2019
Richard M. VERIFIED CUSTOMER
He was really helpful im glad he was there he his very professional & good at what he does
11/27/2019
Hua J. VERIFIED CUSTOMER
Good service
11/27/2019
Darix Q. VERIFIED CUSTOMER
Robin I’m satisfied with his service. But the experience with Longo I am very disappointed, when I picked up my car, the windshield was broke. I had to wait to make the report I was late for work and almost got fired.
11/27/2019
Frank C. VERIFIED CUSTOMER
Very helpful
11/27/2019
Aramis A. VERIFIED CUSTOMER
Quick process, took the time to answer my questions
11/27/2019
Paul O. VERIFIED CUSTOMER
Yes Beau was very attentive to servicing our RX-350