John Yong service very good,I like.Thank John. Thanks Longo Lexus.
9/14/2021
PATTY J. VERIFIED CUSTOMER
No comments
9/14/2021
Beverly C. VERIFIED CUSTOMER
Made an appointment for 9:00am and expeditiously processed. I enjoyed the efficient and professional Francis Saldana. Unfortunately my car was not returned to me until 12:45pm. Not acceptable for an 80,000 miles service.
9/14/2021
Jinrui L. VERIFIED CUSTOMER
Thanks for his job.
9/14/2021
Mee H. VERIFIED CUSTOMER
He is very kind.and excellent job.
Thank you very much.
9/14/2021
Meredeth M. VERIFIED CUSTOMER
My service provider was attentive to our needs and found a solution to our issues!
9/14/2021
Dahwi K. VERIFIED CUSTOMER
It was easy and straightforward. John had been very informative and kind to explain everything for me. Good service!
9/14/2021
Kathryn C. VERIFIED CUSTOMER
It was a pleasant experience with professional service Man Wong.
Completely satisfied doing business with you guys!
9/14/2021
Chenxu Q. VERIFIED CUSTOMER
Rene is very nice, friendly, with high professionalism. It is thrilled to meet him and satisfied that he can take care of the service of my car.
9/14/2021
Alex P. VERIFIED CUSTOMER
Service is perfect
9/14/2021
Xiuwen S. VERIFIED CUSTOMER
Pretty helpful
9/13/2021
JAIME S. VERIFIED CUSTOMER
I was very pleased- very professional
9/13/2021
Charles W. VERIFIED CUSTOMER
Jim’s always the best
9/13/2021
Joseph C. VERIFIED CUSTOMER
We thought the gentleman who took care of us did an excellent job.
9/13/2021
Richard C. VERIFIED CUSTOMER
Super long line to get checked in (sat in my car for 15 minutes) before I could drop it off for service. I was 30 mini early for my appointment-but was still 10 min late for a work meeting- Longo needs to make sure they only make appointments for the staffing they have to service customers
Then…When I checked out, my AAA discount was not applied (even though I mentioned it at checkin). When I asked how long it would take to rerun my paperwork, the front desk person asked the clerk who would NOT give an answer - just “we will get to it, but we can’t tell you how long”. I said “ 5 min or 20 min?…”I’m sorry we can’t tell you- she will get to it.”
I thought that was a pretty condescending answer…and I did not feel like I was valued as a customer- seriously.,, you can’t tell me if it’s going to be five minutes or 20 minutes??? (Especially after it was not my fault that the discount was not applied —even though I had asked it to be applied?? So once again I had to wait).
Car was serviced fine
Rudolfo was very nice and polite
But rest of the experience was horrible
9/13/2021
Rey T. VERIFIED CUSTOMER
Michael helped me tremendously by checking to see if there was an available loaner, even though the schedule said there wouldn’t be. Luckily there was one I was able to take which made my day much easier.
9/13/2021
Carlos M. VERIFIED CUSTOMER
Thank you
9/13/2021
Mason L. VERIFIED CUSTOMER
Great experience with Mike service advisor.
Thank you
9/13/2021
Nelia D. VERIFIED CUSTOMER
Excellent service
9/13/2021
Shingo A. VERIFIED CUSTOMER
Mr Wong has been our service advisor for many years, and he he takes care of our cars needs in proper manner. His communication skill is exceptional. There are many advisors there at your company, he is always sincere to the customer like me.