Francis displayed an excellent skill in customer service. I was completely satisfied
3/30/2020
RICHARD L. VERIFIED CUSTOMER
Extremely professional during unprecedented times of coronavirus
3/30/2020
Linda C. VERIFIED CUSTOMER
Great service. Thanks Taylor
3/30/2020
MONICA B. VERIFIED CUSTOMER
Francis is amazing. He goes the extra miles to offer the best possible service and visit to the site. He takes time to endure that you understand what’s being done to your car and that you are comfortable waiting for your car. He’s outstanding. KC was very helpful also.
3/29/2020
Elton L. VERIFIED CUSTOMER
She did a nice job.
3/29/2020
ERIC V. VERIFIED CUSTOMER
Ok
3/29/2020
Queenie T. VERIFIED CUSTOMER
The price was different what they quoted me by phone. I called on Thursday 3/6/2020 at 1:03pm and talked one of your service department’s representative that I had a coupon $50 off for my Lexus NX 200T’s oil change service and I need to know how much the final cost after tax. he told it will be $58.—- something and I even repeated back to him that price is already including the tax and he told me Yes. So I made the appointment online on Friday night to do the oil change service on Saturday morning, however they gave home the price is $98 after the coupon and I explained to them that is not the price that they told me by phone . Then he asked the manager and he said he will retrieve the phone call to see who me but after 20 minutes he came back they cannot do that. I have been waiting and finally I decide to leave then the manager told me they only able to do us charge the parts plus tax which finally I still have to pay $75. I don’t agree it but since I already drove there after waiting so long. I just went ahead to do it. Don’t believe the dealer anymore
3/29/2020
RICHARD P. VERIFIED CUSTOMER
She was very nice
3/29/2020
QICHANG X. VERIFIED CUSTOMER
Very good
3/29/2020
Derek M. VERIFIED CUSTOMER
I’m not sure if the changed oil was full synthetic oil or not because nothing was mentioned in the invoice. If full synthetic oil was used why would the sticker say next oil change would be in June since synthetic oils are supposed to be changed between 10,000 and 15,000 miles.
If customers ask about the confusion service consultants would say it was synthetic oil and the sticker date was due to some reason it was like that though it might not mean like that.
Everything should be done clearly without customers having to be questioning about it
I believe that is the proper way to do so both customers and service consultants don’t have to waste time unnecessarily.
I think it would be the real best service if Longo Lexus could improve their paperwork instead of just saying they wanted to offer the best possible customer service. Thank you.
3/29/2020
IRENE C. VERIFIED CUSTOMER
I amm pleased with Francis Saldana services!
3/29/2020
NOLI S. VERIFIED CUSTOMER
Robin was very professional.
3/29/2020
TRACY A. VERIFIED CUSTOMER
Great job!
3/28/2020
Michael A. VERIFIED CUSTOMER
Exceed my expectations. Will return for my next service.
3/28/2020
JOHN GWAN. VERIFIED CUSTOMER
Excellent service. Thank you very much Mr Francis Saldana in keeping my SUV Lexus LX 470 year 2004, thriving and running again like a brand new car.????????
He is very knowledgeable, kind , patience and explains well in details .
He saw me waiting in front cashiers long line , but less than 2 minutes, Mr Francis Saldana greeted and helped me at his desk,
He recommended what is necessary to be repaired , important for safety, vital ,
for me and my family to drive, without pressure and let me think to decide at my own will.
Thank you Longo Lexus. John Ang MD ????????????.,..
3/28/2020
Reynaldo D. VERIFIED CUSTOMER
Have worked with Jim before and he has never let us down!
3/28/2020
THUAN P. VERIFIED CUSTOMER
The brakes are amazing but I need to make a appointment to do the front brakes!
3/28/2020
JAMES D. VERIFIED CUSTOMER
I was completely satisfied
I regret I didn’t have any change take care of the driver. I will catch him next time.
3/28/2020
Adriana R. VERIFIED CUSTOMER
Mr
Saldana is a very professional person and is very helpful with everything. I appreciate him