Jim was very friendly and professional. Definitely a the type of individual I would expect to be a part of the Lexus team.
6/28/2020
RALPH R. VERIFIED CUSTOMER
John my service adviser was very professional and helpful with all my questions.
Thank you john
6/28/2020
Kathleen A. VERIFIED CUSTOMER
Frank was absolutely professional, efficient and friendly. Made the 30 mile trip to your service center well worth the drive!
Thank you
6/28/2020
Henry K. VERIFIED CUSTOMER
Everything went smoothly and as expected
6/28/2020
Joyce L. VERIFIED CUSTOMER
Excellent service experience.
6/28/2020
DEBORA C. VERIFIED CUSTOMER
Robin Ho, was a great advisor I needed tires Robin was very helpful.
Thank you,
Robin
6/28/2020
Juan V. VERIFIED CUSTOMER
I satisfy with the service tanks
6/28/2020
WALTER S. VERIFIED CUSTOMER
Upon returning my loaner car the lady who checked in my car made a big deal about 1/8” of the gas that was supposedly less than 5/8 of the tank. I explained to her that had only driven 36 miles (mostly freeway) and I filled up with 1 1/4 gallon of gas but still told me that Longo will charge $7.75 for it so I took it myself and filled with an extra 1 1/4 gallon of gas at this point the tanks was over 3/4, so I fill up with 2 1/2 gallon of gas to drive 36 miles on a Lexus UT which didn’t make sense at all. And took them almost an hour to bring my car, very dissatisfied.
6/28/2020
Alma C. VERIFIED CUSTOMER
Great customer service like always. Thank you
6/28/2020
ANDREW L. VERIFIED CUSTOMER
Keep up the good service.
6/27/2020
ADOLFO A. VERIFIED CUSTOMER
As always the attention and quality of service that Frank provides is without a doubt the reason my family and I have been coming to Longo Lexus for the past 35 years
6/27/2020
MANOHARI D. VERIFIED CUSTOMER
Rene was excellent
Plstreamline your Loan a car section
As there is no shuttle service now
Pl try and cut Dow the long wait to get a card
Get a car
Put in additional staff to that Deptg
6/27/2020
PETER W. VERIFIED CUSTOMER
Robin Ho is very helpful in getting my RX 350 10k done bery satisfactorily
Great service
6/27/2020
Audrey T. VERIFIED CUSTOMER
Kelly is great!
6/27/2020
Shelley R. VERIFIED CUSTOMER
Thanks ????
6/27/2020
Bobby S. VERIFIED CUSTOMER
Robin Ho provided great service. Only thing was that it took so long to have my vehicle brought back to me. People who came after me were getting their vehicles ahead of me. A lead person or supervisor noticed I was waiting for a while and asked for my paperwork and looked something up on the computer. Then 2 more attendants asked to look at my papers! Finally, the 3rd person brought my car to me! I asked what happened and he said it wasn’t parked where the system said it would be. But he was kind and apologetic .i waited patiently for almost an hour
6/27/2020
Joshua C. VERIFIED CUSTOMER
Perfect
6/27/2020
Herbert D. VERIFIED CUSTOMER
very nice person
6/27/2020
TAKASHI K. VERIFIED CUSTOMER
Service was great as expected.
6/27/2020
Vanessa M. VERIFIED CUSTOMER
Beau was great!
The complimentary car wash was useless. I would prefer my car not be washed as it came out with water spots and dirty windows. I expected better from Longo...