Very nice people and very helpful.Mr.Kelly Lang Service Consultant very nice notice he was always smiling and friendly to everyone will come back for my next new car.Wow! They even washed my car ????????????
11/6/2020
Tony H. VERIFIED CUSTOMER
Francis’s Service is Longo’s equity, Brilliant and commendable. Thank you Francis.
11/6/2020
William O. VERIFIED CUSTOMER
Very satisfied
11/6/2020
Keith R. VERIFIED CUSTOMER
Jim was friendly and professional.
11/6/2020
Hathy T. VERIFIED CUSTOMER
He went over and beyond to help me, good customer service.
11/6/2020
SANDRA W. VERIFIED CUSTOMER
Jennifer Lew was always available for my questions
11/5/2020
NANCY L. VERIFIED CUSTOMER
Very satisfied with James. He is a great service advisor and has helped me in the past. Good people person and honest. I can truely say that I will only want him to deal with my maintenance on my vehicle. Thank you so much James Palmer and Longo Lexus!
11/5/2020
Janice K. VERIFIED CUSTOMER
First I do want you to know how happy I was to see how beautifully your technician did to make My scratched up wheels look brand new! They were so badly scratched up, I didn’t think there was any hope of frestoring then. I truly appreciate the fine workmanship that was done.
The only thing I was disappointed in was that you don’t seem to wash the cars when I pick them up. The loaner was so dirty, it was hard to see out of the windshield . I was also surprised that my car was covered with film and dust. It, too, was hard to see out to drive.Also the car was not ready for me when I picked up the car. It was on the Toyota side. After waiting a long while, I was told it had to be brought back to the Lexus side which was a long wait even though we agreed to have it brought to the collision dept. where I asked for an estimate for additional work I wanted done.
All this to say I great admire the workmanship here at Longo where I had amazingly great service in the collision dept. when my car was in an accident. I was anticipating the same amazing service, but was disappointed in the service.
11/5/2020
JIMMY G. VERIFIED CUSTOMER
Great service, fast and reliable when I comes to notifications. Jennifer was professional and made sure I got everything I needed prior to leaving. I look forward to having her as my service advisor on the future!
11/5/2020
SIEWCHING L. VERIFIED CUSTOMER
No comment
11/5/2020
LILIAN L. VERIFIED CUSTOMER
Very satisfied with Robin Ho during the service period.
11/5/2020
Vickey C. VERIFIED CUSTOMER
He is a warm, politesse person.
11/5/2020
Kenneth B. VERIFIED CUSTOMER
Very helpful
11/5/2020
AKBAR J. VERIFIED CUSTOMER
Service provided was timely and courteous.
11/5/2020
Charlene Y. VERIFIED CUSTOMER
Robin Ho is an amazing Service Manager. He ALWAYS goes over & beyond his call of duty to assist me. Zhe is the reason why I keep going back to Longo Lexus.
11/5/2020
Richard B. VERIFIED CUSTOMER
Everything went very smoothly and Rene is very professional and polite.
11/5/2020
Yuling C. VERIFIED CUSTOMER
She’s nice and gave me the answers and advises.
11/5/2020
ASTRID S. VERIFIED CUSTOMER
Man Wong is knowledgeable and efficient. Everything is smooth and has always been. Thanks Man!
11/5/2020
AINELDA G. VERIFIED CUSTOMER
Excellent service. Berto Navarro was able to work around my schedule to pick up my vehicle. Thank you very much.