Upon arrival the service advisor & concierge desk were confused about whether or not my car was ready. Neither knew were my paperwork was. The concierge desk had to find/look & reprint. As I stood waiting for communication in the process, I kindly asked if the service advisor knew what was going on. She replied "I'm moving as fast as I can". I simply stated I just wanted to be informed & communication was necessary since I had a loaner car outside i had informed the valet not to take in case the car wasn't ready so I could return home.
Tire repaired & satisfied with the repair service
11/15/2020
EDEN T. VERIFIED CUSTOMER
John was great, kind and helpful. I will visit him again.
11/15/2020
Charles M. VERIFIED CUSTOMER
David Prado service is excellent.
But I’m still having the same problem with the GPS screen.
11/15/2020
Larry P. VERIFIED CUSTOMER
Very helpful.... the best .. Unbelievable Service
11/15/2020
Miguel M. VERIFIED CUSTOMER
Kelly is very professional and helpful.I appreciate our business interaction.
11/15/2020
Gary A. VERIFIED CUSTOMER
Awesome advisor!
11/15/2020
SANDRA A. VERIFIED CUSTOMER
I was satisfied with the service
Thank you
11/15/2020
Estella E. VERIFIED CUSTOMER
Would have like to have talked to him and have the work explained
11/15/2020
FRANCISCO G. VERIFIED CUSTOMER
Overall a great experience and would definitely go back in the future.
11/15/2020
Syed A. VERIFIED CUSTOMER
A basic service took too long. Had to wait almost three hours at the dealership for a simple service which only includes tire rotation and inspection of fluid levels.
11/15/2020
Ermay R. VERIFIED CUSTOMER
Very satisfactory visit to longo very good customer service and very friendly helpful staff
11/15/2020
Cuong T. VERIFIED CUSTOMER
Good job
11/15/2020
ERIC P. VERIFIED CUSTOMER
Please extend my appreciation to James abd the techs who worked on the car.
11/15/2020
Jose M. VERIFIED CUSTOMER
Rene si simple the best. His attention to detail and his involvement is top notch.
11/15/2020
KAREN S. VERIFIED CUSTOMER
Frank kept me informed of my car’s service and he is very friendly and professional.
11/15/2020
Steve L. VERIFIED CUSTOMER
David was awesome!
11/15/2020
SUNG K. VERIFIED CUSTOMER
Very helpful.
Thank you.
11/14/2020
LAWRENCE C. VERIFIED CUSTOMER
My wife took the car in for service, and Mr. Yang was very professional and helpful.
11/14/2020
Allan A. VERIFIED CUSTOMER
Robin is always helpful and patient with my concerns. He’s always available when I needed him. Hope to have more service advisors just like him????????