Everything was great. Edgar did a wonderful job. Thank you.
1/14/2021
Beverly E. VERIFIED CUSTOMER
Man Wong has always taken care of my concerns and questions regarding my car. I’ve always trusted Man Wong. He comes through for me always.
1/14/2021
JEFFREY T. VERIFIED CUSTOMER
Jim is a very good with customers and explains the items that need attention in terms understandable to all customers. On a different subject. Longo Lexus has done a good job accommodating service customers waiting for their vehicles. The WiFi service in the sales building lobby, facing the service building is terrible. I had two cell phones and one laptop with me. I constantly had to reset my WiFi connection to the Longo Guest WiFi. Signal strength is good, the issue is with gateway drop-outs and DNS problems. I did this in three different places in the Sales building with three devices and same results. Jeff Tomasin
1/14/2021
JASPER T. VERIFIED CUSTOMER
I feel very comfortable and best sevice
1/13/2021
Syed A. VERIFIED CUSTOMER
Hi
I was little disappointed. I had brought in 2015 RX350 for a transmission oil Flush. When I picked up the car I was told Flush service is done. At home looking at the service papers given to me stated that 3 quarts of transmission fluid was used to drain and refill. Could you please explain why my request to Flush transmission oil was not done. Thanks
Syed
1/13/2021
Ana F. VERIFIED CUSTOMER
Positive
1/13/2021
Midori F. VERIFIED CUSTOMER
Francis was great: honest, good clear communication, accommodating service, flexible, efficient, and friendly, Francis made maintenance service and repair experience smooth and as pleasurable as a car maintenance experience could be!
1/13/2021
Yung Y. VERIFIED CUSTOMER
Very friendly and efficient customer service
1/13/2021
Hin H. VERIFIED CUSTOMER
Excellent service.
1/13/2021
Kwang Y. VERIFIED CUSTOMER
I waited so long.
1/13/2021
Willie R. VERIFIED CUSTOMER
The careas completed in a timely manner. Picking up my car was a smooth transaction.
1/13/2021
GERALDINE H. VERIFIED CUSTOMER
Yes, very informative about what would be needed in the future. I'm always pleased with the service. The car wash was really nice, as well. Thank you.
1/13/2021
Yahor S. VERIFIED CUSTOMER
Great service
1/13/2021
Ricardo H. VERIFIED CUSTOMER
My service representative was excellent! And so was the service on my car. Thank you
1/13/2021
Jan W. VERIFIED CUSTOMER
She is wonderful
1/13/2021
FLORENCIO B. VERIFIED CUSTOMER
I am very satisfied for my last service
It’s so nice having mr. James Palmer as
My helping person that day
I was accommodated very well by him
Explained everything about the recall letter that I received
I’m giving him 5 star keep up the good work
1/13/2021
RUBY C. VERIFIED CUSTOMER
Your service staff is one reason why I stay part of the Lexus family. The communication was outstanding with Mr. Wong. I also appreciate the steps taken to keep me us safe thru COVID. Suggestion:. Staff should also wear face shield, and add hand sanitizing machines near steps in waiting area. Finally, appreciated the recall on dash and arm rests. It has made a big difference in my LS. Thank you!
1/13/2021
Tai N. VERIFIED CUSTOMER
An amazing good job
1/13/2021
KRISTI K. VERIFIED CUSTOMER
Mr. Rodolfo Ayala was very helpful and informative. He provided excellent service for my car. Thank you!